FIS

Senior Product Technical Support Analyst

FIS

full-time

Posted on:

Location Type: Office

Location: Jacksonville • Florida • Wisconsin • United States

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Job Level

Senior

Tech Stack

SQLTableau

About the role

  • Address advanced technical inquiries and contribute to the success of fintech products.
  • Mentor junior team members to enhance internal support processes for improved efficiency.
  • Provide insights into product enhancements based on comprehensive customer interactions.
  • Build and maintain strong relationships with key customers to ensure their long-term success.
  • Respond to client inquiries via email, Teams support channels, and written communication.
  • Troubleshoot issues related to trading order flow, routing, allocations, and regulatory data submission.
  • Recreate complex client issues in test environments and document findings for product and development teams.
  • Configure data and system settings for financial institutions using FINRA compliance.
  • Perform extensive data analysis for compliance departments, including extracting and compiling data in Excel.
  • Analyze product behavior and system interactions to support business processes.
  • Contribute to product quality programs by documenting recurring issues and gaps.
  • Build and maintain complex reports using SQL, Snowflake, Tableau, or report manager tools.
  • Participate in weekend product validations (approximately 4–5 times per year).

Requirements

  • Bachelor’s degree in business, finance, or a related field, or equivalent experience.
  • 5+ years of experience in stock market order flow, including orders, routes, trades, and allocations.
  • Deep knowledge of FINRA CAT, CAIS, and regulatory requirements under SEC, FINRA, and CFTC.
  • Strong financial industry background with experience supporting trading, compliance, or regulatory systems.
  • Advanced Excel skills with the ability to extract, transform, and analyze large datasets.
  • Proficiency with SQL.
  • Ability to troubleshoot complex technical issues across applications and data flows.
  • Strong written and verbal communication skills when working with clients and internal teams.
  • Excellent organizational skills, time management, and attention to detail.
Benefits
  • Competitive compensation and benefits package.
  • Opportunities to expand technical, regulatory, and financial market expertise.
  • Collaborative environment with exposure to trading data, regulatory systems, and product development.
  • A role with significant independence, complex problem-solving, and direct impact on client compliance success.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisSQLExceltroubleshootingreportingdata configurationFINRA complianceproduct enhancementcustomer interactionregulatory data submission
Soft Skills
mentoringcommunicationorganizational skillstime managementattention to detailrelationship buildingproblem-solvingcollaborationclient supportefficiency improvement