ITSM and ServiceNow Delivery Manager
FIS
full-time
Posted on:
Location Type: Hybrid
Location: Milwaukee • Florida • Wisconsin • United States
Visit company websiteExplore more
Tech Stack
About the role
- Govern strategic direction, design, maintenance and support of ServiceNow
- Lead and mentor ServiceNow development and support teams
- Foster a culture of accountability, collaboration, and continuous improvement
- Oversee day-to-day operations of ServiceNow platform and ITSM processes
- Act as the primary point of contact for business stakeholders regarding ServiceNow and ITSM services
- Collaborate with cross-functional teams to align service delivery with business objectives
- Communicate performance metrics, service health, and improvement plans to leadership
Requirements
- 8+ years in IT Service Management or Service Delivery roles
- 5+ years of experience managing ServiceNow platform and ITSM processes
- Proven track record of leading technical and operational teams
- Strong knowledge of ITIL framework and best practices
- Expertise in ServiceNow administration and development
- Excellent leadership, communication, and stakeholder management skills
- Ability to manage multiple priorities in a fast-paced environment
- Added Bonus if you have: ITIL Certification
- PMP or equivalent Project Management Certification
- Knowledge of FIS products and services a plus but not required
- Knowledge of the Financial Industry welcome
Benefits
- Opportunities to innovate in fintech
- Tools for personal and professional growth
- Inclusive and diverse work environment
- Resources to invest in your community
- Competitive salary and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
ServiceNowITSM processesITIL frameworkServiceNow administrationServiceNow developmentperformance metricsservice health
Soft skills
leadershipcommunicationstakeholder managementcollaborationaccountabilitycontinuous improvementability to manage multiple priorities
Certifications
ITIL CertificationPMP Certification