Customer Service Representative
FIS
full-time
Posted on:
Location Type: Remote
Location: Florida • United States
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Salary
💰 $15 per hour
About the role
- Responds to customer inquiries via telephone, email, SMS and Chat to provide problem resolution in accordance with the organization's service standards
- Receives and/or places telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures
- Answer customer telephone inquiries, orders, service needs and complaints, respond where applicable or direct to technical/service areas
- Maintain detailed and current knowledge of the company's/assigned client's products and services
- Resolve basic or tier 1 payment and account related requests to include but not limited to card activations, payments, name and address updates for card holders (customers) of 1-2 assigned company clients
Requirements
- High School Diploma or Equivalent
- Ability and flexibility to work hours as assigned, we are a 24/7 Call Center
- This position requires you to be on camera during training and other times as deemed necessary by your supervisor
- Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training
- No wireless internet providers or routers can be used
Benefits
- Opportunities to make an impact in fintech
- Personal and professional learning
- Inclusive, diverse work environment
- Resources to give back to your community
- Competitive salary and benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
problem resolutionpayment processingaccount managementcustomer servicetelephone communicationemail communicationSMS communicationchat supportcard activationdata entry
Soft skills
flexibilityinterpersonal skillscommunication skillscustomer focusadaptabilityattention to detailteamworktime managementconflict resolutionactive listening
Certifications
High School DiplomaEquivalent certification