Phone Intake Coordinator – Part Time
FirstLight Home Care
part-time
Posted on:
Location Type: Hybrid
Location: West St. Paul • Minnesota • United States
Visit company websiteExplore more
Salary
💰 $15 per hour
About the role
- Answer incoming calls and respond to online inquiries in a timely, friendly, and professional manner
- Complete initial phone intake and gather essential client information (needs, timeline, location, funding)
- Schedule RN assessments and confirm appointments with clients/families
- Conduct follow-up calls/texts to warm leads and potential clients
- Support the creation and documentation of client profiles in the CRM
- Coordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignments
- Maintain a clear and organized pipeline of inquiries and follow-ups
- Provide excellent customer service and represent the FirstLight Home Care brand
Requirements
- Strong communication skills (phone, text, and email)
- Warm, empathetic, and professional phone presence
- Highly organized and able to manage multiple leads at once
- Comfortable with scheduling, note-taking, and basic computer/CRM tasks
- Experience in home care, senior care, hospitality, or administrative support preferred but not required
- Ability to work independently with accountability
- Must pass a background check
Benefits
- Bonus based on performance
- Dental insurance
- Flexible schedule
- Paid time off
- Vision insurance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
communication skillsempathyorganizationindependenceaccountabilitycustomer serviceprofessionalism