FirstLight Home Care

Human Resources

• Answer incoming calls and respond to online inquiries in a timely, friendly, and professional manner
• Complete initial phone intake and gather essential client information (needs, timeline, location, funding)
• Schedule RN assessments and confirm appointments with clients/families
• Conduct follow-up calls/texts to warm leads and potential clients
• Support the creation and documentation of client profiles in the CRM
• Coordinate with the Care Coordinator/Scheduler to plan start dates and caregiver assignments
• Maintain a clear and organized pipeline of inquiries and follow-ups
• Provide excellent customer service and represent the FirstLight Home Care brand

Phone Intake Coordinator – Part Time