First Student

Contact Center Representative I

First Student

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Salary

💰 $20 - $21 per hour

About the role

  • Effectively communicates with prospective or current customers through emails and inbound or outbound calls.
  • Responsible for developing the quote for the customer.
  • Manage a high volume of inbound/outbound phone and email contacts.
  • Easily navigate through multiple systems and websites.
  • Understand customers’ needs to receive all required information needed to develop quote.
  • Develop the quote which will need to include local requirements, applicable ancillary fees and mapping out trips.
  • Enters and sends booking invitations to locations with available capacity.
  • Presents quote to customer and ensures understanding.
  • Notifies leadership if a rebate is needed.
  • Responds to customer inquiries and problems providing timely and accurate information.

Requirements

  • High School Diploma or equivalent
  • Previous experience providing customer service or sales in a call center environment preferred but not required
  • Effective oral and written communications skills
  • Good customer service skills
  • High attention to detail
  • Ability to listen attentively and solve problems creatively
  • Strong ability to handle multiple tasks at once; prioritize activities based on urgency and importance.
  • Possess solid computer skills - Windows, Excel and Outlook - and be internet browser proficient.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicesalesproblem solvingattention to detailquote developmenttrip mappingbooking management
Soft Skills
effective communicationactive listeningmultitaskingprioritizationcreativity
Certifications
High School Diploma