First Student

Manager

• Serve as a key safety and compliance partner across multiple sites
• Conduct annual (or more frequent) site safety reviews and wellness checks
• Lead investigations for serious incidents and support root cause analysis and corrective action plans
• Monitor safety trends, deliver monthly safety performance reports, and drive continuous improvement
• Guide and support Location Safety Managers (LSMs) with ongoing development
• Partner with HR and Operations to ensure proper staffing of driver trainers
• Support compliance with company policies, training standards, and state/federal regulations
• Assist with safety training programs, claims management, and coordination of regional safety initiatives
• Travel up to 80%, primarily overnight, to provide on-site coaching, audits, and emergency response

Area Safety Manager

Client Services Representative

• Main point of contact for clients regarding routing, student information, school schedules
• Manage compliance and scheduled trips with drivers
• Generate and review reports on trip counts and billing concerns
• Build and maintain client relationships

Client Services Representative II

Operations

• Assist in onboarding transportation partners and managing daily trips
• Handle daily customer management and client retention
• Oversee vehicle maintenance and compliance

Operations Representative

Administrative Assistant

• Support Claims Adjusters in the intake, documentation, and processing of transportation-related incidents (e.g., bus accidents, student injuries, property damage)
• Collect, organize, and manage relevant documentation, including driver and police reports, student rosters, medical records, driver logs, and photographs
• Receive and route calls, emails, and correspondence; professionally respond to internal and external inquiries (e.g., law firms, insurance companies, parents, medical offices)
• Track and document compliance with transportation safety and reporting regulations
• Maintain accurate and up-to-date electronic claim files in the claims management system
• Prepare and send claim-related communications such as letters, reports, and summaries
• Handle confidential information with discretion and professionalism
• Provide general administrative support and assist with special projects as assigned

Area Safety Manager

Client Services Representative II

Operations Representative

Claims Administrative Assistant