First Student

Call Center Representative

• Effectively communicates with prospective or current customers through emails and inbound or outbound calls.
• Responsible for developing the quote for the customer.
• Manage a high volume of inbound/outbound phone and email contacts.
• Easily navigate through multiple systems and websites.
• Understand customers’ needs to receive all required information needed to develop quote.
• Develop the quote which will need to include local requirements, applicable ancillary fees and mapping out trips.
• Enters and sends booking invitations to locations with available capacity.
• Presents quote to customer and ensures understanding.
• Notifies leadership if a rebate is needed.
• Responds to customer inquiries and problems providing timely and accurate information.

Contact Center Representative I

• Effectively communicates with prospective or current customers through emails and inbound or outbound calls.
• Responsible for interacting with internal customers at the location support level.
• Develop the quote for the customer including mapping of the trip and decision on the ancillary fees.
• Deliver quotes to customers and coordinate trip execution with our local operations team.
• Manage a high volume of inbound/outbound phone and email contacts from customers.
• Use basic sales techniques to upsell on every interaction and identify other sales opportunities.
• Enter and send booking invitations to locations with available capacity.
• Present the quote to customers and ensure understanding.
• Notify leadership if a rebate is needed to book the trip.
• Respond to customer inquiries and problems providing timely and accurate information.

Charter Contact Center Representative II

Operations

• Assist in working with and onboarding transportation partners
• Manage daily trips and assist parents and districts
• Monitor and ensure compliance with regulations
• Develop ongoing relationships with transportation providers
• Oversee vehicle maintenance and ensure efficiency

Operations Representative

Manager

• unmatched care and the safest ride to school
• ensure our vehicles are welcoming and trusted
• deliver an extraordinary experience
• seek a better way to do things

Manager, Internal Audit

• Ensure First Student is the industry leader in leveraging technology to create operational efficiencies
• Perform day-to- day efforts toward wage and hour compliance at all First Student Locations
• Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies
• Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems
• Prepare, analyze, present and maintain location Category data for performance reporting purposes
• Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
• Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success
• Work closely with Director Operations Support as a main resource and SME in current location and area performance
• Assist in other First Student projects as needed

Contact Center Representative I

Charter Contact Center Representative II

Operations Representative

Manager, Internal Audit

Operations Support Analyst I