Client Services Representative II

First Student

Client Services Representative acting as the main contact for school transportation inquiries. Ensuring compliance, managing schedules, and building client relationships.

Posted 5/28/2026full-timeRemote • Pennsylvania • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Main point of contact for clients regarding routing, student information, school schedules
Manage compliance and scheduled trips with drivers
Generate and review reports on trip counts and billing concerns
Build and maintain client relationships

Requirements

What you’ll need

High level of customer service communication and care
Ability to manage day-to-day scheduled trips
Experience in handling escalated situations
Bilingual speaking skills for specific roles

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development
Drug-free workplace

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

customer service communicationrelationship buildingproblem solvingescalation handlingbilingual communication