First Student

Operations Support Analyst I

First Student

full-time

Posted on:

Location Type: Remote

Location: Wisconsin • United States

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About the role

  • Ensure First Student is the industry leader in leveraging technology to create operational efficiencies
  • Perform day-to- day efforts toward wage and hour compliance at all First Student Locations
  • Enforce locations’ adherence to operational standards while delivering planned direct labor efficiencies
  • Perform reviews and trainings for adherence to all applicable Wage and Hour regulations while utilizing FOCUS and related systems
  • Prepare, analyze, present and maintain location Category data for performance reporting purposes
  • Assess field and customer needs ongoing, ensuring we provide all tools needed for customer satisfaction, accurate payroll processing, and ad hoc analyses
  • Follow procedure and appropriate conduct when auditing and interacting with the field to ensure delivery evokes compliance and success
  • Work closely with Director Operations Support as a main resource and SME in current location and area performance
  • Assist in other First Student projects as needed

Requirements

  • Bachelor’s degree (or equivalent) preferred
  • 2-4 years related experience
  • Project management skill sets preferred
  • Very strong analytical skill set required
  • Experience in leadership role demonstrating ability to influence, coach and inspire individuals to achieve company, departmental and individual performance goals
  • Demonstrated ability to effectively and enthusiastically lead change
  • Sound business judgment as evidenced by the ability to set priorities and plans, escalate issues appropriately and drive for results
Benefits
  • Community Service & Impact
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
wage and hour complianceperformance reportingdata analysisproject managementauditingoperational standardslabor efficienciescustomer satisfactionpayroll processingad hoc analyses
Soft Skills
analytical skillsleadershipinfluencecoachinginspiringchange managementbusiness judgmentprioritizationplanningresults-driven
Certifications
Bachelor's degree