First Student

Client Services Representative II

First Student

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Act as the main point of contact for clients regarding routing, student information, school schedules
  • Manage the day-to-day scheduled trips, ensuring timeliness and troubleshooting as needed
  • Regular communication with clients, team members, and transportation partners via multiple channels
  • Generate and review various reports including daily trip counts and billing concerns

Requirements

  • High level of customer service communication and care
  • Ability to handle escalated situations with urgency and professionalism
  • Bilingual speaking skills (when applicable)
Benefits
  • Health insurance
  • Paid time off
  • Flexible work arrangements
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer servicecommunicationproblem-solvingprofessionalismurgencybilingual speaking