First Stop Health

IT Support Manager

First Stop Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Lead and mentor a small support team, managing the daily queue to ensure tasks are triaged, prioritized, and completed with high efficiency.
  • Act as the technical lead on operational infrastructure projects.
  • Develop long-term roadmaps for office technology upgrades to prevent technical debt.
  • Coordinate with external vendors and internal stakeholders to ensure projects are delivered on time and within budget.
  • Serve as the go-to technical authority for our foundational systems, handling complex configurations and high-level escalations.
  • Document complex system architectures to ensure the broader team can support foundational tools.
  • Proactively research and implement AI tools to automate internal IT tasks, making support faster and more predictive.

Requirements

  • Bachelor’s degree in a related field or equivalent professional experience.
  • 5+ years of experience in IT Support or Systems Administration, with a track record of leading small teams and serving as the technical lead for infrastructure initiatives.
  • Deep technical expertise in the Microsoft ecosystem
  • Professional experience managing Google Workspace is preferred
Benefits
  • Health insurance
  • Dental coverage
  • Vision coverage
  • Disability coverage
  • Life coverage
  • Monthly medical waiver allowance
  • Remote-first work environment
  • Flexible paid time off
  • Summer Fridays
  • Employer match 401k plan
  • Monthly phone stipend
  • First Stop Health membership benefit for virtual care solutions
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT SupportSystems AdministrationMicrosoft ecosystemGoogle Workspacetechnical leadinfrastructure projectssystem architecture documentationAI tools implementationtask triagingtechnical debt management
Soft Skills
leadershipmentoringcommunicationproject managementstakeholder coordinationproblem-solvingefficiency improvementteam collaborationprioritizationresearch
Certifications
Bachelor’s degree