Manager, Healthcare Practice Operations – Virtual Urgent Care
First Stop Health
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Lead and support up to 100-150 virtual urgent care providers
- Monitor provider KPIs (capacity, utilization, quality, and member satisfaction) daily
- Maintain frequent communication with providers through check-ins, team meetings, and written updates
- Execute daily and weekly provider scheduling
- Partner with the Practice Administrator and clinical support teams to resolve scheduling conflicts
- Act as the primary point of contact for providers
- Ensure providers follow established protocols, documentation standards, and compliance requirements
- Identify inefficiencies or recurring issues in workflows and propose solutions
- Work closely with the Director, clinical leadership, and provider network support teams
Requirements
- 3+ years of experience in healthcare operations, provider management, or clinical team leadership
- Experience in virtual urgent care operations is strongly preferred
- Proven success by managing or supporting large provider teams across multiple states or markets
- Strong understanding of provider performance management, capacity planning, and virtual care operations
- Excellent communication, problem-solving, and interpersonal skills
- Demonstrated ability to lead through influence, build trust, and drive accountability
- Data-driven mindset with experience using dashboards or KPIs to inform daily decision-making
- Bachelor’s degree required, advanced degree preferred.
Benefits
- various health and medical coverage options
- dental and vision coverage
- disability and life coverage
- monthly medical waiver allowance
- remote-first work environment
- flexible paid time off, including Summer Fridays
- employer match 401k plan
- monthly phone stipend
- First Stop Health membership benefit
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
healthcare operationsprovider managementclinical team leadershipprovider performance managementcapacity planningvirtual care operationsdata analysisKPI monitoringschedulingworkflow optimization
Soft Skills
communicationproblem-solvinginterpersonal skillsleadershipinfluencetrust buildingaccountabilityteam collaborationconflict resolutiondecision-making