Customer Support Representative
First Stop Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Tech Stack
About the role
- Serve as the first point of contact for customer inquiries
- Troubleshoot issues and ensure a seamless experience across virtual care services
- Manage and maintain assigned work queues, ensuring timely resolution
- Prioritize and execute tasks in a fast-paced environment
- Adhere to regulations regarding personal health information (PHI)
- Investigate and resolve service-related issues using helpdesk platforms
- Collaborate with internal teams for resolution of customer concerns
- Document customer interactions and contribute to continuous improvement
Requirements
- Solid understanding of medical terminology and basic healthcare operations
- Familiarity with HIPAA regulations
- 3–5 years of experience in customer support, technical support, or client services
- Strong verbal and written communication skills
- Excellent organizational and interpersonal skills
- Experience in a call center or medical office setting preferred
- Advanced proficiency in Microsoft Office
- Experience with CRM and helpdesk platforms, including Salesforce and Service Cloud preferred
- Bilingual proficiency in Spanish is a plus
Benefits
- Various health and medical coverage options
- Dental and vision coverage
- Disability and life coverage
- Monthly medical waiver allowance
- Remote-first work environment
- Flexible paid time off, including Summer Fridays
- 401(k) plan with employer match
- Monthly phone stipend
- First Stop Health membership benefit for virtual care solutions
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
medical terminologyhealthcare operationscustomer supporttechnical supportclient servicesMicrosoft OfficeCRM platformshelpdesk platformsSalesforceService Cloud
Soft Skills
verbal communicationwritten communicationorganizational skillsinterpersonal skillsproblem-solvingtask prioritizationcollaborationcustomer servicetime managementadaptability