First Orion

Systems Engineer

• Define and evolve a pragmatic technical roadmap that delivers incremental, high-impact improvements
• Deliver solutions to customer and internal feature requests
• Anticipate platform limitations and mitigate them within budget/resource constraints
• Turn complex challenges into simple, scalable solutions
• Balance the best solution with the decision that solves the problem, makes the delivery date and fits with long-term platform goals
• Identify organizational alignment gaps and resolve them effectively
• Prepare and defend issues with Root Cause Analyses (RCAs) and technical solution plans
• Act as a primary technical communicator with customers and vendors
• Mentor and grow engineers, with a focus on knowledge transfer to junior teammates
• Establish shared priorities, clear ownership, and accountability
• Structure teams effectively, knowing when lean execution is best
• Manage life cycle times and drive end-to-end planning from the core platform to operational deployment
• Ensure strong SDLC integration across product, development, ops, and support
• Make tough technical decisions and take accountability for outcomes
• Gain deep knowledge of T-Mobile’s end-to-end architecture; partner with Operations, Tier 3 support, and Development
• Own vendor interface documentation
• Lead test system flows, tooling, and capacity reporting
• Oversee lab environments across (including those on customer premise)
• Own data/access security (retention policies, TMO network access, AWS data paths)
• Forecast hardware needs, manage budgets, and write vendor specifications
• Act as the final escalation point (T3/T4) for complex technical issues
• Form hypotheses quickly and iterate, confident in being wrong before being right
• Relentlessly drive issues to resolution
• Balance smart delegation with stepping in when only you can solve it
• Strong day-to-day fluency in Linux/bash
• Earn and maintain the trust of TMO engineering and external partners
• Back up customer-facing teams by answering hard technical questions
• Deliver consistently on commitments with quality and timeliness
• Take calculated risks that move FO forward.

Senior Systems Engineer