First Montana Bank

Customer Support

• Provide customer service by telephone and internet chat for balance requests, posting issues, online banking, bill payment, password resets, and related inquiries
• Assist the Libby Operations Officer with account cleanup, summons research, debit card, and year-end correction projects
• Provide backup support for overdrafts, stop payments, Reg E claims, non-posts, item entry, data entry, payables, and cash letter adjustments
• Report collection items through Chex System or Collection Bureau Services
• Collect and distribute daily mail for the Libby Operations department and branch
• Support branch employees with operational, overdraft, collection, debit card, signature card, and statement issues
• Process domestic and international wires, including OFAC checks, BSA tracking, posting, review, and record maintenance
• Maintain correspondent settlement balances and complete daily Fed, UBB, and FHLB settlement entries
• Perform ICS/CDARS investment accounting, Fed returns data entry, foreign-check cash letters, and General Ledger balancing
• Manage dormant and inactive signature cards and account reactivation requests
• Monitor AML alerts, branch CTRs and SARs using Fiserv AML tools
• Review debit card activity for potential fraud using Enfact and manage related cases
• Manage monetary instrument, debit card, token, and branch supply inventories
• Print, review, and distribute banking notices and checks
• Review remote-capture transactions for scanning accuracy and duplicate items
• Monitor Cashier’s Checks over $10,000 for accuracy and signing authority
• Review incoming levies and process related account debits and cashier’s checks
• Respond to Social Security Verification requests and submit required documentation
• Manage stop payments and maintain electronic signature card files

Operations Support Specialist