First Help Financial

Associate, Credit Servicing Operations

First Help Financial

full-time

Posted on:

Location Type: Remote

Location: Massachusetts • United States

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Salary

💰 $26 per hour

About the role

  • Match new deals to ensure the contract matches the latest loan structure offer.
  • Use underwriting skills and funding knowledge to help grant exceptions.
  • Utilize funding resources/underwriting skills to negotiate and access fees for loans that have deviated from the approved underwriting framework.
  • Handle escalated funding exception requests in a timely manner.
  • Able to give support to the funding team by learning and becoming proficient in all funding duties.
  • Perform additional interviews with applicants as part of a follow-up process in cases where discrepancies are identified during the funding process, warranting further investigation.
  • Evaluate funding underwriting review requests updating application information in a timely manner.

Requirements

  • Minimum of 1 year in Funding, Underwriting, or have participated in the career rotation program within the last year.
  • Willing to learn and comprehend funding compliance adhering to state by state compliance standards.
  • Excellent communication (verbal and written) skills.
  • Strong customer service and de-escalation skills.
  • Strong leadership and interpersonal skills.
  • Strong analytical and organizational skills with great attention to detail.
  • Strong verbal and written communication skills.
  • Strong organizational, analytical, and problem-solving skills.
  • Ability to multitask in a fast-paced environment.
Benefits
  • Great Perks – We offer generous salaries, competitive health and welfare benefits, paid vacation, 401(k) match, tuition reimbursement, quarterly social outings, monthly lunches, a robust employee recognition, and training development program to enhance your career with us.
  • Culture - We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
  • Growth - Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
underwritingfundingnegotiationexception handlingapplication evaluationcompliance knowledgeanalytical skillsproblem-solvingattention to detailmultitasking
Soft skills
communicationcustomer servicede-escalationleadershipinterpersonal skillsorganizational skillsanalytical skillsproblem-solving skillsattention to detailadaptability