Providing remote and phone-based support to Australian clients
Acting as the technical SME for your assigned environments
Supporting servers, desktops, and applications across Microsoft environments (AD, Azure, Entra, M365)
Working across cloud, backup, AV and virtualisation platforms like HyperV, Citrix and Veeam
Handling a mix of Level 2 and Level 3 issues across a broad tech stack
Collaborating with project engineers and escalation teams to maintain best-practice environments
Documenting everything properly (future you will be grateful) and using AI to make what you do more efficient
Strong experience in end-user support and Active Directory
Solid knowledge of Windows Server, Azure, M365 and Entra
Exposure across infrastructure, from desktop to firewall (LAN/WAN included)
Experience working in an MSP or multi-client environment (you’ve seen things)
Familiarity with ticketing systems and customer service principles (Connectwise experience is particularly valued)
Excellent communication skills, you can explain tech without sounding like a robot
A genuine desire to help people, not just close tickets

Benefits

Hybrid working arrangements
“Never Stop Growing”, 10 paid study days per year + cert support (yes, we pay for exams)
HMO from day 1 + 1 dependent (with dental)
Free Uprise access, including 1:1 coaching with qualified professionals
Day shift, weekends off*, 25 days paid leave annually
Employee referral program (₱ 20,000)
MVP award (₱ 10,000)
Social events, EOFY & Christmas parties
Profit sharing* and loyalty bonuses*

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Active DirectoryAzureM365Windows ServerHyperVCitrixVeeamLevel 2 supportLevel 3 supportinfrastructure

Soft Skills

communication skillscollaborationcustomer serviceproblem-solvingownershipadaptabilityattention to detaildesire to help