First Financial Group of America

Enrollment Solutions Help Desk

First Financial Group of America

full-time

Posted on:

Location Type: Office

Location: Houston • Texas • United States

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Salary

💰 $0 - $19 per hour

About the role

  • Responsible for working with and responding to external/internal clients inquiries regarding the company’s benefit enrollment system (FFenroll).
  • Critical in the enrollment facilitation process and will be responsible for assisting our clients in the K-12 market in a high volume call center environment.
  • Work closely with Enrollment Solutions team in promoting superior customer service as well as, meeting/exceeding the enrollment platform engagement objectives.

Requirements

  • Must be Bilingual English/Spanish
  • 2 years experience working with benefits (medical, dental, vision, prescription drug service and retirement plans).
  • 2 years experience working in a call center environment.
  • 2 years experience working in customer service.
  • Group 1 Health & Life Insurance license (or must be able to obtain within 90 days of employment)
  • Strong customer service skills and a proven track record of handling sensitive client information.
  • Must have strong knowledge and work experience using Excel, Word & Outlook.
  • High school diploma required or equivalency required (GED).
  • Preferred Qualifications
  • 1 year experience working in financial services.
  • 2 years Human Resources Information Systems knowledge.
  • Knowledge of COBRA, IRS Sec. 125, FMLA, FSA, HSA, and HRA
  • Must be able to obtain and maintain security clearances and successfully complete a thorough background check.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
benefits administrationcustomer servicecall center experienceExcelWordOutlookHuman Resources Information SystemsCOBRA knowledgeIRS Sec. 125 knowledgeFMLA knowledge
Soft Skills
bilingual communicationclient relationship managementsensitivity handlingcustomer service excellenceteam collaborationproblem-solvingorganizational skillsattention to detailtime managementadaptability
Certifications
Group 1 Health & Life Insurance licenseGED