Implementation Manager
Sirona Medical
GoPMP
Job Level
Mid-LevelSenior
Tech Stack
CloudNode.jsSQL
About the role
- Work with customers across Fire, EMS and Office of Emergency Management to implement and set up the First Due Platform
- Ensure customer implementations stay on track and are delivered on time with high quality
- Manage implementation of customers from contract to launch
- Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery
- Develop project plans, track progress, and monitor roadblocks during implementation
- Coordinate with partners and other organizations
- Document data requirements and process workflows
- Report regularly on status of implementations and potential issues
- Identify key weaknesses and failure points in current implementation plans and spearhead process improvements
Requirements
- Minimum 3 years of Software Implementation project management experience
- Knowledge of project management tools
- Excellent written and verbal communication skills
- Highly detail oriented
- Motivated and proactive in creating and improving processes and workflows
- Strong analytical and critical thinking skills
- Good to have: Familiarity with SQL
- Good to have: Experience with Fire and EMS agency software solutions
- All applicants must be authorized to work for any US employer in the United States
- Hiring is contingent upon successfully passing a criminal background check
- Participation in E-Verify for I-9 verification
