First Due

Implementation Manager

First Due

full-time

Posted on:

Location: 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

CloudNode.jsSQL

About the role

  • Work with customers across Fire, EMS and Office of Emergency Management to implement and set up the First Due Platform
  • Ensure customer implementations stay on track and are delivered on time with high quality
  • Manage implementation of customers from contract to launch
  • Oversee Customer Success and Engineering staff on implementation to ensure on-time delivery
  • Develop project plans, track progress, and monitor roadblocks during implementation
  • Coordinate with partners and other organizations
  • Document data requirements and process workflows
  • Report regularly on status of implementations and potential issues
  • Identify key weaknesses and failure points in current implementation plans and spearhead process improvements

Requirements

  • Minimum 3 years of Software Implementation project management experience
  • Knowledge of project management tools
  • Excellent written and verbal communication skills
  • Highly detail oriented
  • Motivated and proactive in creating and improving processes and workflows
  • Strong analytical and critical thinking skills
  • Good to have: Familiarity with SQL
  • Good to have: Experience with Fire and EMS agency software solutions
  • All applicants must be authorized to work for any US employer in the United States
  • Hiring is contingent upon successfully passing a criminal background check
  • Participation in E-Verify for I-9 verification
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