Implementation Specialist

• Leading requirement discovery
• Facilitating solutions design
• Training clients
• Customer liaison in fielding concerns, strategizing on solution, and setting expectations or limitations
• Adding detail to the Product Backlog items, so the Technical Associates can deliver with confidence
• Providing oversight of the technical items delivered by the Technical Associates
• Testing of technical solutions in the customer environment
• Accountability for the success of client Go Live either on-site or remotely
• Assigning tasks and providing training to the Technical Associates
• Acting as a client consultant to advise clients in best practices and efficiencies
• Assisting the Director and other departments with Process Improvement initiatives
• Ensuring all artifacts are stored in the DevOps project for the client
• Potentially acting as the Product Owner for a specific Client Delivery Team
• Potential working toward specializing in work for customers from a specific industry

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