First Due

Director of Contract Operations

First Due

full-time

Posted on:

Location Type: Remote

Location: United States

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Job Level

Lead

About the role

  • Own the full contract lifecycle from pre-sale review through execution, renewal, amendment, and termination, supervising a team of Contracts Specialists
  • Develop and maintain standardized contract templates, pricing schedules, and legal playbooks
  • Ensure accuracy and consistency across MSAs, order forms, SOWs, amendments, and renewals
  • Oversee contract execution processes, including signature workflows and record retention
  • Manage contracts across federal, state, local and private-sector government customers
  • Ensure compliance with public sector procurement requirements (e.g., cooperative purchasing, sole source, competitive bids)
  • Oversee contract compliance with applicable regulations
  • Partner with Legal to manage risk, liability, data privacy, security, and indemnification terms
  • Serve as a strategic partner to Sales and Revenue Operations to support deal velocity and predictability
  • Review and approve non-standard contract terms, pricing exceptions, and discounting requests
  • Support enterprise and complex deals, including multi-year agreements and large deployments
  • Provide guidance to Sales on contracting requirements and deal structuring
  • Partner with Customer Success and Finance to manage renewals, billing, amendments, and upsells
  • Ensure contract data accuracy to support billing, revenue recognition, and forecasting
  • Reduce friction and cycle time for renewals and expansions
  • Own and optimize contract operations processes, policies, and documentation
  • Lead implementation and ongoing management of contract lifecycle management (CLM) tools
  • Establish KPIs related to contract cycle time, deal risk, renewal efficiency, and compliance
  • Scale contract operations to support company growth
  • Lead and develop a contracts or deal desk team (as applicable)
  • Serve as a key liaison between Sales, Legal, Finance, Security, and Customer Success
  • Educate internal stakeholders on contracting best practices and compliance requirements

Requirements

  • 8–12+ years of experience in contract operations, deal desk, legal operations, or revenue operations
  • Deep understanding and experience in public sector contracting and procurement processes
  • Proven experience supporting complex, enterprise-level deals
  • Strong operational mindset with excellent attention to detail
  • Ability to balance risk management with business enablement
  • Experience with federal contracting and procurement vehicles
  • Familiarity with FAR/DFARS or state procurement frameworks
  • Experience implementing or managing CLM systems (e.g., Ironclad, Icertis, DocuSign CLM)
  • Prior people management experience
  • Background working closely with legal counsel
Benefits
  • medical, dental, and vision coverage
  • FSA/HSA
  • 401(k)
  • flexible PTO
  • fully remote workplace
  • technology stipend
  • opportunities for advancement

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract lifecycle managementcontract compliancerisk managementdata privacyrevenue recognitioncontract data accuracydeal structuringprocurement processescontract templatespricing schedules
Soft skills
attention to detailoperational mindsetstrategic partnershipleadershipcommunicationcollaborationproblem-solvingeducational skills