First Contact

Financial Planning and Analysis

• To provide information and referral services on health services programs in response to requests from clients without minor children who are in need.
• Efficiently handle incoming calls, emails, chats, and text messages to understand and identify needs.
• Help coordinate services to the most suitable service and provide comprehensive referral services following the established standards within department and agency procedures.
• Provide compassionate support to individuals facing mental health challenges, substance abuse, behavioral health issues, and trauma from sexual assault.
• Facilitate crisis intervention services and advocate for emergency service and wrap-around service connections when needed.
• Assess 2-1-1 inquirer needs for wrap-around services, navigation and/or referral services according to AIRS Standards.
• Request Pinellas County Human Services Individual Service Pool Services for 2-1-1 inquirers and provide supporting documentation as needed.
• Coordinate with internal programs and/or external partner agencies to facilitate and support service requests, offer advocacy services, and report any suspected cases of abuse or neglect.
• Provide advocacy for clients through interacting and communicating with other agencies on behalf of the client towards resolving situations.
• Conduct outbound follow-up calls for quality assurance, as needed.
• Access, retrieve and input information in the 211 database platform for each contact made.
• Participate in quality review of department operations.
• Participate in all team meeting and staff meetings.
• Serve and participate in meetings, committees, community activities and outreach events as required.
• Participate in proactive team efforts to achieve departmental and company goals.

Adult Emergency Financial Assistance Specialist