Chat/Text Representative, Tampa Bay Area

First Contact

Crisis Chat/Text Representative providing emotional support to clients via text and chat for the 988 Lifeline. Engaging and de-escalating high-risk situations while maintaining performance metrics.

Posted 7/5/2026full-timeRemote • Florida • 🇺🇸 United StatesJunior💰 $25 per hourWebsite

About the role

Key responsibilities & impact

Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
Converse with Imminent Risk clients and de-escalate, screen, safety plan, and reduce lethal means during the conversation.
Use the least invasive approach to service provision.
Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
Complete and pass all Lifeline Simulation Training modules as required.
Participate in, at least, two Lifeline Simulation Training modules per year, as required.
Score at least 85% monthly in quality assurance monitoring.
Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
Serve and participate in national, state, and local meetings, committees, community activities, and outreach events, as required.
Actively participate in ongoing supervision, training, and team meetings.
Participate in proactive team efforts to achieve departmental and company goals.
Follow all organization’s policies, practices, and procedures.

Requirements

What you’ll need

Excellent verbal communication, customer service, and time management skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients or members of the community.
Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
Ability to add, subtract, multiply and divide.
Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong data entry skills.
Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to handle multiple tasks simultaneously.
Seeking a supportive and collaborative team member.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account First Contact Website LinkedIn All Job Openings 51 - 200 employees 🤝 Non-profit 🌍 Social Impact 🤲 Charity Non-profit
Social Impact
Charity First Contact is a non-profit organization dedicated to providing critical information and support for those in need, with a focus on health and human services. They offer various services, including financial assistance, helplines for sexual assault survivors, first responders, veterans, and the homeless, as well as disaster and suicide crisis intervention. They are committed to improving the community through connectivity and information, and rely on donations and volunteer support to achieve their mission. Chat/Text Representative, Tampa Bay Area Job not on LinkedIn 🔥 3 minutes ago 🐊 Florida – Remote 💵 $25 / hour ⏰ Full Time 🟢 Junior ✨ Representative Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Answer incoming chat and text messages from the 988 Crisis and Suicide Lifeline from clients needing online emotional support.
Ensure you meet all 988 Crisis and Suicide Lifeline performance metrics.
Converse with Imminent Risk clients and de-escalate, screen, safety plan, and reduce lethal means during the conversation.
Use the least invasive approach to service provision.
Provide referrals, deploy mobile crisis units, and engage law enforcement in active rescue, as needed.
Complete and pass all Lifeline Simulation Training modules as required.
Participate in, at least, two Lifeline Simulation Training modules per year, as required.
Score at least 85% monthly in quality assurance monitoring.
Seek to attain American Association of Suicidology (AAS) crisis certification, when eligible.
Build and maintain relationships with visitors that show respect, build trust, and confidentiality during and after the conversation.
Serve and participate in national, state, and local meetings, committees, community activities, and outreach events, as required.
Actively participate in ongoing supervision, training, and team meetings.
Participate in proactive team efforts to achieve departmental and company goals.
Follow all organization’s policies, practices, and procedures. 🎯 Requirements
Excellent verbal communication, customer service, and time management skills.
Ability to read and interpret documents.
Ability to write routine reports and correspondence.
Ability to respond to common inquiries or complaints from clients or members of the community.
Ability to effectively present information in one-on-one and small group situations to clients and other employees of the organization.
Ability to add, subtract, multiply and divide.
Ability to problem-solve and manage a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong data entry skills.
Proficient personal computer skills including e-mail, recordkeeping, routine database activity, word processing, spreadsheet, graphics, etc.
Ability to handle multiple tasks simultaneously.
Seeking a supportive and collaborative team member. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Field Service Representative 🕒 Yesterday VF Corporation 10,000+ employees 👗 Fashion 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings Field Service Representative executing retail support and engagement strategies in assigned territory for Altra. Building relationships with partners and driving brand awareness through community events and activations. 🇺🇸 United States – Remote 💵 $60k - $75k / year ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Field Service Representative 🕒 Yesterday VF Corporation 10,000+ employees 👗 Fashion 🛒 Retail 🛍️ eCommerce Website LinkedIn All Job Openings Field Service Representative responsible for executing retail support and community engagement activities for Altra. Role entails travel within Kansas, Nebraska, and Missouri for brand growth and awareness. 🇺🇸 United States – Remote 💵 $60k - $75k / year ⏰ Full Time 🟢 Junior ✨ Representative 🦅 H1B Visa Sponsor AR Representative II 🕒 Yesterday HALO Branded Solutions 1001 - 5000 🤝 B2B 🛒 Retail 🏢 Enterprise Website LinkedIn All Job Openings Accounts Receivable Representative managing corporate accounts and ensuring timely collections for HALO's Strategic Operations Team. Seeking detail-oriented candidates with B2B experience in a fast-paced environment. 🇺🇸 United States – Remote 💵 $17 - $22 / hour 💰 Private Equity Round on 2016-01 ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor Patient Accounts Representative 🕒 Yesterday Center for Healthy Aging 11 - 50 📚 Education ⚕️ Healthcare Insurance 🧘 Wellness Website LinkedIn All Job Openings Patient Accounts Representative handling patient inquiries regarding billing and insurance in a healthcare setting. Collaborating with various teams to improve the patient experience and financial wellness. 🇺🇸 United States – Remote 💵 $22 - $24 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level ✨ Representative 🚫👨‍🎓 No degree required Authorization Representative 🕒 Yesterday Connect America 501 - 1000 🤖 Artificial Intelligence ☁️ SaaS Website LinkedIn All Job Openings Authorization Representative providing excellent customer service and requesting authorizations for State funded agencies. Handling inbound/outbound calls and supporting other team members in a remote work environment. 🇺🇸 United States – Remote 💵 $17 - $20 / hour 💰 Private Equity Round on 2010-01 ⏰ Full Time 🟢 Junior ✨ Representative 🚫👨‍🎓 No degree required 🦅 H1B Visa Sponsor 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

Crisis InterventionSafety PlanningQuality Assurance MonitoringReport WritingProblem-SolvingBasic ArithmeticDocument InterpretationReferral ProvisionMobile Crisis Unit EngagementDe-Escalation Techniques

Soft Skills

Verbal CommunicationCustomer ServiceTeam CollaborationTrust BuildingConfidentiality

Certifications

American Association of Suicidology Certification