First Connect Insurance Services

Backend Engineer

• Shape the First Impression: You will own the agent's journey from the moment they join, working on sign-up and onboarding flows, personalization logic, and initial incentives.
• Streamline Compliance: You’ll build and maintain automations that handle underlying compliance and producer verification, turning what used to be manual work into a seamless digital experience.
• Impact the "Aha Moment": Your code will directly guide thousands of agents to their first successful interaction with a carrier.
• Bridge Legacy and Innovation: You will play a key role in evolving our foundational backend systems, ensuring that new growth experiments coexist reliably with our most critical codebase.
• Collaborate Across Borders: You’ll work closely with our Discovery & Access team and our US-based Product Manager to ensure a cohesive and friction-less experience for every agent on the platform.

Senior Backend Engineer

Customer Support

• Agent Inquiry Support: Serve as the primary contact for all commission-related questions. You’ll handle phone calls and emails, explaining commissions clearly and professionally.
• Discrepancy Resolution: Proactively identify, investigate, and resolve complex commission discrepancies.
• Carrier & Team Collaboration: Partner with internal team members and external insurance carriers to facilitate the processing of adjustments, missing payments, and account reconciliations.
• Support: Perform ad hoc assignments and projects assigned by management to support the team’s responsibilities and goals.
• Data Integrity: Maintain accurate records of adjustments and communications to ensure a transparent audit trail for all commission activities.

Senior Backend Engineer

Commission Support Specialist