First American

Commercial Escrow Operations Manager

First American

full-time

Posted on:

Location Type: Remote

Location: Florida • New York • United States

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Salary

💰 $97,700 - $130,300 per year

About the role

  • Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions.
  • Manage and lead teams who perform a wide range of duties related to escrow operations.
  • Manage processes and policies.
  • Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met.
  • Ensures employee conformance to established practices and proper training of staff.
  • Typically manages production roles but may act as a functional manager with no direct reports.
  • May have some administrative management duties; does not have Branch Management oversight.
  • May support residential and/or commercial transactions.
  • Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.
  • Acts as a liaison with Escrow/Branch managers and leaders of other functions/operations/business units and provides feedback and resolution on escalated issues, process issues/changes and results.
  • Coordinate and monitor efforts between groups.
  • Represents escrow’s involvement with changes to processes.
  • In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in.
  • Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching.
  • Identifies training needs for subordinates.
  • Makes hiring and compensation recommendations.
  • May get input from management.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 5-7 years of directly related experience
  • 3-5 years demonstrated experience in a supervisory or management role.
  • 5+ years commercial disbursement experience
  • Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level.
  • Strong process skills required; detail oriented
  • Strong computer skills and knowledge of company operating systems/applications
  • Strong problem-solving and customer service skills
  • Ability to lead/sought out for advice
  • Able to manage competing priorities
  • Successful track record designing, developing, and executing complex projects.
  • Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships.
  • Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals.
  • Provides resources and creates systems to measure results.
  • Familiar with competitor, financial and industry dynamics.
  • Actively recruits, retains and develops talent and holds employees accountable for results.
  • Leads change, manages conflict and fosters collaboration.
  • Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations.
Benefits
  • Medical
  • Dental
  • Vision
  • 401k
  • PTO/paid sick leave
  • Employee stock purchase plan
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
escrow operationscommercial disbursementprocess managementproject managementperformance reviewstraining needs assessmentpolicy adherenceoperational planningproblem-solvingcustomer service
Soft Skills
leadershipcommunicationrelationship managementinfluencecollaborationconflict managementdetail orientedability to manage competing prioritiescoachingtalent development
Certifications
Bachelor’s degree