Administer and support CRM/ Salesforce.com, including but not limited to managing multiple user setup, profiles and roles; and customizing objects, fields, formulas, record types, page layouts and validations
First point of contact for internal users, providing training, technical guidance, and support
Create and maintain documentation on processes, policies, configuration and user guides
Develop and implement a new Service Cloud environment
Complete User Administration
Develop and create customized reports and dashboards for users at all levels of the organization
Develop and maintain validation rules and custom workflow
Perform intermediate QA testing for iterative development cycles across various Salesforce projects
Perform intermediate user testing including developing test plans, creating user test cases, and scheduling testers
Audit and maintain data quality
Develop and test new functionality and customization or enhancements
Keep up to date with new releases and improvements in Salesforce and AppExchange

Requirements

Bachelor’s degree or equivalent combination of education and experience
4-7 years of proven experience with Service Cloud and CRM/Salesforce administration, implementation and process improvement
4-7 years hands-on administrator experience with CRM/Salesforce, building applications using standard Salesforce customizations & automation features
CRM/Salesforce admin required
Intermediate proficiency with CRM’s/Salesforce’s declarative capabilities, including workflows/validation rules, data security features, and deployment of change sets
Knowledge of CRM/Salesforce best practices related to release management and deploying changes from sandboxes to production
Ability to work with individual business units to understand their processes and translate their needs into actionable CRM/Salesforce requirements for configuration/development
Strong verbal and written communication skills and the ability to interact with individuals at all levels of the organization
Conceptual understanding of relational databases
Experience working with Apex Data Loader/required system/app

Benefits

medical
dental
vision
401k
PTO/paid sick leave
employee stock purchase plan

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Salesforce administrationService CloudCRM customizationvalidation rulesworkflowsdata security featuresApex Data Loaderreport creationdashboard developmentQA testing

Soft Skills

communication skillstechnical guidancetrainingdocumentationproblem-solvingcollaborationuser testingprocess improvementorganizational skillsinterpersonal skills

Certifications

Bachelor's degreeSalesforce Administrator certification