Benefits Operations Manager
Labcorp
ServiceNow
Operations Supervisor
First American
full-time
Posted on:
Location Type: Remote
Location: Remote • California, District of Columbia, Florida, Illinois, Kentucky • 🇺🇸 United States
Visit company websiteSalary
💰 $62,700 - $83,600 per year
Job Level
Mid-LevelSenior
About the role
- Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees who have responsibility for daily operational tasks in a customarily recognized department or functional area of the organization
- Writes and conducts employee performance reviews and provides ongoing performance feedback with management consultation
- Makes hiring recommendations
- Assists with all personnel management and goal setting for the functional area
- Provides regular status updates and reports to Manager
- Works with multiple parties to coordinate the completion of the title process
- Monitors and tracks the workflow from searcher and vendors
- Coordinates multi-site project intake and transaction management
- Reviews and validates the accuracy of data contained within order requests, production reports, vendor search work and internal systems
- Verifies file completeness, obtains outstanding title documents, and approves completed files
- Performs special projects
- Assists with title production support services and settlement services preparation
- Develop strong relationships with vendors and internal stakeholders
- Monitor processes and resolve issues to achieve SLAs
- Report issues to internal stakeholders as appropriate
- Implements best practices, develops performance standards, policies, and procedures, and provides tools necessary for effective and consistent management of vendors
- Analyze vendor performance and identify performance trends taking corrective action as necessary to improve performance
Requirements
- Bachelor’s degree or equivalent combination of education and experience
- 3-5 years of directly related experience
- 2+ years demonstrated experience in a lead or supervisory role
- Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise
- Able to implement and enforce processes to ensure compliance and quality
- Able to establish and maintain effective working relationships at the departmental level
- Proficient MS Office skill set
- Excellent verbal/written communication skills
- Strong attention to detail
- Strong problem solving and organizational skills
- Always maintain professionalism and a positive service attitude
- Working knowledge of company and/or client operating systems.
Benefits
- By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First Culture celebrates diversity, equity and inclusion not simply because it’s the right thing to do, but also because it’s the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
- Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisperformance managementproject managementvendor managementcompliance enforcementworkflow monitoringtitle production supportsettlement services preparationreportingprocess improvement
Soft skills
leadershipcommunicationproblem solvingorganizational skillsattention to detailrelationship buildingprofessionalismservice attitudeteam collaborationgoal setting
Certifications
Bachelor’s degreesupervisory certification
