FirmPilot

Project Manager

• Own project management across multiple customer accounts from onboarding through delivery
• Manage timelines, deliverables, and communication for website development and client-facing projects
• Act as the central point of coordination between Customer Success, Engineering, Product, and clients
• Ensure projects stay on track by proactively identifying risks, blockers, and delays
• Provide clear, consistent updates to clients on status, timelines, and next steps
• Support onboarding and implementation processes to ensure a smooth customer experience
• Help build and improve internal workflows, documentation, and project management systems
• Maintain high standards for execution, organization, and client satisfaction

Project Manager, Customer Success