FirmPilot

Project Manager, Customer Success

FirmPilot

full-time

Posted on:

Location Type: Remote

Location: United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $70,000 - $85,000 per year

About the role

  • Own project management across multiple customer accounts from onboarding through delivery
  • Manage timelines, deliverables, and communication for website development and client-facing projects
  • Act as the central point of coordination between Customer Success, Engineering, Product, and clients
  • Ensure projects stay on track by proactively identifying risks, blockers, and delays
  • Provide clear, consistent updates to clients on status, timelines, and next steps
  • Support onboarding and implementation processes to ensure a smooth customer experience
  • Help build and improve internal workflows, documentation, and project management systems
  • Maintain high standards for execution, organization, and client satisfaction

Requirements

  • 3-5 years of experience in project management, customer success, or account coordination
  • Experience managing website builds or digital projects preferred
  • Strong organizational skills with the ability to manage multiple projects simultaneously
  • Clear, concise communication skills with both internal teams and external clients
  • Ability to operate effectively in a fast-paced, startup environment
  • High attention to detail and strong follow-through
Benefits
  • Health, dental, vision benefits - 100% premiums for employee paid by the company
  • Discretionary Time Off
  • 11 Federal Holidays, 2 Floating Holidays
  • Real ownership over your work and direct access to leadership
  • Career growth and leadership opportunities as the Customer Success function scales
  • A chance to work with a product that clients truly value and a team that moves with purpose
  • A culture built on high standards, trust, clarity, and speed
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementwebsite developmentdigital project managementrisk identificationworkflow improvementdocumentationclient onboardingimplementation processes
Soft Skills
organizational skillscommunication skillsattention to detailfollow-throughcoordinationclient satisfaction