Firetrol Protection Systems

Security Engineer

• Respond to customer service requests by phone and email, gather the necessary information, and coordinate with the appropriate Firetrol team members.
• Review security inspection reports, completed time-and-material (T&M) service tickets, and technician recommendations to identify repair and service opportunities.
• Prepare and follow up on quotations for repairs, replacements, system upgrades, and deficiency corrections.
• Assist with selling and renewing recurring inspection and preventive maintenance agreements for commercial security systems.
• Maintain consistent communication with customers regarding quotations, recommended repairs, service status, and follow-up needs.
• Build strong customer relationships by providing timely, professional, and reliable support.
• Coordinate with technicians, service coordinators, managers, and operations personnel to confirm customer needs and develop accurate scopes of work.
• Help customers prioritize repairs and upgrades based on system condition, operational needs, and available budgets.
• Maintain accurate customer, opportunity, quotation, and follow-up information in the Firetrol CRM system.
• Support the growth of established service accounts through renewals, additional services, and multi-line sales opportunities.
• Develop prospecting and account-management skills while gradually assuming responsibility for assigned customers and new business opportunities.
• Obtain and maintain the applicable Oklahoma Department of Labor security license for sales or technician work, as required for the position.

Security Service Sales Associate