Security Service Sales Associate

Firetrol Protection Systems

Entry-Level Security Service Sales Associate joining Firetrol to assist with customer service and sales duties. Gaining hands-on experience in commercial security systems and service operations with a career growth path.

Posted 7/24/2026full-timeOklahoma City • Oklahoma • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service and communication skills while effectively managing customer requests and priorities. Proficient in preparing quotations and maintaining accurate records in CRM systems, with a focus on building customer relationships and supporting sales activities.

Highest-signal resume keywords

Customer ServiceQuotation PreparationCRM System ManagementSales SupportOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Quotation PreparationBasic Scopes of WorkInspection ReportsService TicketsTechnical Product Knowledge

Soft Skills

Verbal CommunicationWritten CommunicationTime ManagementDependabilitySelf-Motivation

Tools & Technologies

Microsoft OfficeFiretrol CRM

Certifications & Qualifications

Oklahoma Department of Labor Security License

Industry Keywords

Customer Relationship ManagementService IndustrySecurity SystemsFire AlarmElectrical

About the role

Key responsibilities & impact

Respond to customer service requests by phone and email, gather the necessary information, and coordinate with the appropriate Firetrol team members.
Review security inspection reports, completed time-and-material (T&M) service tickets, and technician recommendations to identify repair and service opportunities.
Prepare and follow up on quotations for repairs, replacements, system upgrades, and deficiency corrections.
Assist with selling and renewing recurring inspection and preventive maintenance agreements for commercial security systems.
Maintain consistent communication with customers regarding quotations, recommended repairs, service status, and follow-up needs.
Build strong customer relationships by providing timely, professional, and reliable support.
Coordinate with technicians, service coordinators, managers, and operations personnel to confirm customer needs and develop accurate scopes of work.
Help customers prioritize repairs and upgrades based on system condition, operational needs, and available budgets.
Maintain accurate customer, opportunity, quotation, and follow-up information in the Firetrol CRM system.
Support the growth of established service accounts through renewals, additional services, and multi-line sales opportunities.
Develop prospecting and account-management skills while gradually assuming responsibility for assigned customers and new business opportunities.
Obtain and maintain the applicable Oklahoma Department of Labor security license for sales or technician work, as required for the position.

Requirements

What you’ll need

High school diploma or equivalent.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Comfortable communicating with customers by phone and email.
Basic computer skills, including Microsoft Office.
Ability and willingness to learn technical products and services.
Self-motivated, dependable, and interested in building a career in sales.
Ability to manage multiple customer requests and priorities.
Customer service, inside sales, or administrative support experience is helpful but not required.
Experience in construction, electrical, fire alarm, security alarm, or service industries is helpful but not required.
Familiarity with inspection reports, service tickets, repair recommendations, or basic scopes of work is helpful but not required.
Experience communicating with customers, preparing quotations, or supporting sales activities is helpful but not required.
An existing Oklahoma Department of Labor security sales or technician license is helpful but not required.
An associate or bachelor’s degree is helpful but not required.

Benefits

Comp & perks

Firetrol offers competitive wages and top-of-the-line benefits that include health, dental vision, life insurance, short and long term disability, generous paid time off practice and a 401(k) plan with a generous company match and immediate vesting.
Additionally, sponsors training and education opportunities.
Finally, Firetrol offers career growth opportunities, not just a job.