FireMon

Account Executive

• Identify, develop and execute an account strategy to close new business opportunities and expand revenue with customers across the assigned Territory; independently and cooperatively.
• Scope, negotiate and bring to closure agreements to exceed booking and revenue quota targets.
• Aggressively build, nurture, manage and support new sales and upsell existing customers in the assigned territory.
• Target and gain access to decision-makers in key prospect accounts in the assigned territory.
• Establish access and maintain existing relationships with key decision-makers (typically at the CIO and CSO level) in industry, partners, and enterprise customers to drive all pertinent issues related to sales strategy and goal attainment.
• Collaborate with operative peers across functions (including the Field Sales, Channel, Marketing, Sales Operations, System Engineering, Services, Customer Support, and Product Development) to create visibility with target accounts and drive engagement of target prospects at both the individual contributor and executive level.
• Build strong and effective relationships with channel partners, resulting in force multiplier revenue growth opportunities.
• Capture, maintain and disseminate accurate and relevant prospect information using Salesforce.com.
• Maintain a high volume of sales activity via calls, emails, & social selling.
• Work as part of a sales team toward reaching quarterly territory sales quota.

Enterprise Account Executive

QA Engineer

• Lead quality and regression strategy for Asset Manager.
• Validate discovery pipelines, data normalization logic, cloud and network integrations, and backend accuracy at scale.
• Build automation that verifies correctness of asset ingestion, transformation, and reporting across dynamic environments.
• Operate as a technical quality owner within a critical cybersecurity product.

Senior Quality Engineer

Customer Success Manager

• You will align with Sales to begin a relationship with your customers early in their journey with FireMon, setting the stage for a partnership
• You will lead several onboarding engagements with your customers, ensuring adoption and ongoing engagement, and product satisfaction throughout the customer's journey
• You will set up regular touchpoints with customers using a comprehensive engagement and communications strategy that will ensure high customer satisfaction
• Perform periodic customer Experience account reviews that confirm satisfaction and expand FireMon use on the customer end
• Implement and share best practices with the customer to ensure they are realizing the greatest possible value from FireMon
• Use log data and usage patterns to gain insights, provide guidance and increase customer adoption and satisfaction
• Be the primary interface to manage and resolve critical situations
• Partner with the Sales, Support, Training, Marketing and Professional Services teams to identify new opportunities to expand customer acquisition or use of FireMon products
• Provide expert voice of the customer insight to Product Management, Development and Support on innovation and continuous improvement opportunities
• Exceed all performance targets, including maintaining high retention and growth rates
• Provide project leadership and organization for customers’ major FireMon project initiatives.
• Maintain current functional and technical knowledge of the FireMon product line.
• Document, prioritize and manage competing requests across simultaneous client engagements.
• Utilize all tools and resources as directed to fully engage with assigned accounts and recommend process enhancements when gaps are found.

• Understand the sales cycles in conjunction with business processes internally and externally.
• Create and track sales opportunities, including leads, renewals, deal registrations, and quotes using Salesforce.
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
• Understand customer needs and requirements.
• Route qualified opportunities to the appropriate sales executives for further development and closure.
• Research accounts, identify key players, and generate interest.
• Maintain and expand your database of prospects within your assigned territory.
• Meet and exceed the sales activity metrics designed to make you productive and successful.
• Assist with customer presentations and demos via online tools.
• Align with channel and partner teams to support overall company revenue targets.
• Perform other duties and projects, as assigned, to support the growth of our business.

Enterprise Account Executive

Senior Quality Engineer

Customer Success Manager

Associate Account Executive