Firefly Health

Manager

• Design outreach calendars and target logic to bundle clinical care gaps
• Provide Marketing, Operations, and Care Teams with clinically validated patient lists
• Create pre-approved scripts, macros, and escalation paths
• Monitor enterprise quality scores and manage long-horizon milestones
• Partner with the Data team to review external claims
• Collaborate with clinical stakeholders to optimize documentation logic
• Expand proven screening processes for the Firefly Health Plan population
• Partner with clinical leadership to set EHR triggers
• Maintain a central playbook of quality benchmarks
• Supply Client Success teams with gap-closure reports

Senior Manager, Quality Programs