Firefly Health

Operations

• Lead our operations teams within one of our delivery verticals of Health Plan Administration, Care Delivery, and Navigation with a focus on process definition and automation to achieve outcome & efficiency KPIs
• Align operational resources to Firefly’s strategic roadmap and collaborate with your peers in technology, product, and growth to enhance Firefly’s value proposition to employers, and carriers.
• Integrate and manage strategic vendors and partners into our operations in order to focus our build on what is unique to Firefly.
• Develop a deep understanding of Firefly’s health plan and care offerings, including key value propositions and opportunities for market differentiation.
• Champion a member-first approach that both ignores none of our population but also prioritizes our impact to drive the highest value outcomes.

Vice President, Operations

Product Manager

• Firefly Health is building a revolutionary new type of comprehensive health care and coverage, powered by a relationship-driven care team, a trusted virtual and in-person clinical network, and our proprietary technology platform.
• Founded by experienced clinicians and technology leaders, Firefly Health is on a mission to deliver clinical and financial health through joyful, always there care. We are flipping the script on what it means to be a health plan and actually providing a true health benefit to members.
• We are intensely focused on optimizing the physical + mental + financial wellbeing of those who want (and deserve) something better than the status quo. If you are ready to roll up your sleeves and take on our audacious mission, we would love to hear from you.
• As a Director of Product Management, Care at Firefly, you will play a pivotal role in shaping our products and services. You will work cross-functionally with Clinicians, Operations, Technology, and Growth teams to develop solutions that enhance our value propositions, streamline operations, improve provider and member engagement, and drive business growth. This is a unique opportunity to make a significant impact in a dynamic startup environment.
• You will:
• Lead the end-to-end product development lifecycle, from ideation and requirements gathering to prioritization, launch and iteration.
• Refine, and enhance our tech forward approach to care delivery and population management.
• Develop a deep understanding of Firefly’s health plan and care offerings, including key value propositions and opportunities for market differentiation.
• Champion a member-first approach, leveraging user research, feedback loops, and engagement metrics to optimize plan offerings and service delivery.
• Collaborate with crossfunctional stakeholders to innovate our care model, heavily focused on service design, process, metrics, and tech infrastructure which improve outcomes while reducing total cost of care.
• You’d be a good fit if you have:
• 7+ years of experience in product management, preferably in care delivery , value-based care, and/or tech-enabled services.
• Strong ability to translate business needs into actionable solutions and roadmaps.
• Proven track record of launching and managing successful healthcare-related products in a fast-paced startup or growth-stage company.
• Experience working with agile development methodologies, continuous delivery, and cross-functional teams.
• Strong problem solving skills, ideally leveraging modern AI, ML, and Agentic workflows to accelerate workflows.
• Strong communication and collaboration abilities, with the ability to influence stakeholders at all levels.
• Experience leading change management across operations, technology and clinical teams.
• A practical understanding of healthcare from both a clinical and actuarial perspective.
• A tenacious spirit motivated by solving challenging healthcare.
• Firefly is an equal opportunity employer. We value diverse backgrounds and perspectives. We're committed to building and sustaining an inclusive workplace culture where individuals are treated with dignity and respect. All employment is decided on the basis of qualifications, merit, and business need. Firefly is an E-Verify employer.