Firefly Health

Customer Success Manager

• Manage day-to-day client relationships, including project plans, status updates, and meeting coordination
• Directly manage and distribute all deliverables, action items, and notes stemming from client meetings
• Work with the SAE, ensure client activities are progressing on schedule and adhere to prescribed standards to ensure retention of customers
• Assist with the building of external facing presentations for meetings, such as annual review meetings and any other client/vendor meetings and attend all reporting discussions virtually or in person as needed with client
• Manage and track all member escalations with the client and internal Firefly teams, ensuring resolution is achieved within 5 business days
• Work with the navigation team to serve as a main point of contact for CS on all vendor integration discussions and coordinate with internal key stakeholders

Manager

• Oversee partnerships with licensing and credentialing vendors.
• Maintain Collaborative Practice Agreements (CPAs) and supervisory documentation.
• Support practice growth through hiring and regulatory strategies.
• Implement a clinical Quality Assurance (QA) program by adapting established models.
• Plan the practice-wide CEU program and organize annual practice-wide training.

Customer Success Manager

Clinical Admin Manager