Senior Manager, Quality Programs

Firefly Health

Senior Manager leading quality improvement programs at Firefly Health, optimizing healthcare operations and metrics. Collaborating with various teams to drive clinical and financial health.

Posted 5/28/2026full-timeRemote • Massachusetts • 🇺🇸 United StatesSenior💰 $120,000 - $140,000 per yearWebsite

About the role

Key responsibilities & impact

Design outreach calendars and target logic to bundle clinical care gaps
Provide Marketing, Operations, and Care Teams with clinically validated patient lists
Create pre-approved scripts, macros, and escalation paths
Monitor enterprise quality scores and manage long-horizon milestones
Partner with the Data team to review external claims
Collaborate with clinical stakeholders to optimize documentation logic
Expand proven screening processes for the Firefly Health Plan population
Partner with clinical leadership to set EHR triggers
Maintain a central playbook of quality benchmarks
Supply Client Success teams with gap-closure reports

Requirements

What you’ll need

5-7 years of experience in healthcare operations, population health, or quality improvement
A proven track record of effectively influencing and collaborating with cross-functional teams (Clinical, Data, Product, Marketing, and Operations)
Experience managing complex, multi-phased projects
Demonstrated ability to use independent judgment and professional creativity
Strong proficiency working with data tools (Looker preferred), EHR systems (Elation preferred), and spreadsheets
Meticulous attention to detail

Benefits

Comp & perks

health insurance
401k
bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

healthcare operationspopulation healthquality improvementproject managementdata analysisdocumentation logicscreening processesEHR triggersquality benchmarks

Soft Skills

influencingcollaborationindependent judgmentprofessional creativityattention to detail