FintechOS

Program Manager

• Collaborate with cross-functional teams including engineering, product, and business development to keep program activities on track.
• Contribute to process improvements and bring fresh thinking to how we deliver for clients.
• Support the execution of programs with a focus on quality, timeliness, and customer satisfaction.
• Work with clients across banking, insurance, and retail to help deliver fintech solutions that make a real difference.

Support Engineer

• Own the investigation and resolution of complex technical issues across application, infrastructure and integration layers
• Serve as the go-to escalation point for technically challenging cases that require deep expertise and independent judgment
• Collaborate with Platform Engineering and Cloud Operations teams to drive root cause analysis and long-term fixes
• Analyse system performance, identify bottlenecks and contribute to initiatives that improve platform reliability and scalability
• Act as a trusted technical contact for clients during critical incidents, ensuring clear and timely communication throughout
• Participate in client review meetings, presenting progress on open issues, performance insights and improvement opportunities
• Translate complex technical concepts into clear language for both technical and non-technical audiences
• Create and maintain high quality technical documentation, runbooks and troubleshooting guides
• Share knowledge actively within the team, contributing to a culture of continuous learning
• Stay current on emerging technologies, tools and best practices relevant to SaaS and fintech support

Program Manager

Senior Support Engineer