FintechOS

Support Engineer

• Own the investigation and resolution of complex technical issues across application, infrastructure and integration layers
• Serve as the go-to escalation point for technically challenging cases that require deep expertise and independent judgment
• Collaborate with Platform Engineering and Cloud Operations teams to drive root cause analysis and long-term fixes
• Analyse system performance, identify bottlenecks and contribute to initiatives that improve platform reliability and scalability
• Act as a trusted technical contact for clients during critical incidents, ensuring clear and timely communication throughout
• Participate in client review meetings, presenting progress on open issues, performance insights and improvement opportunities
• Translate complex technical concepts into clear language for both technical and non-technical audiences
• Create and maintain high quality technical documentation, runbooks and troubleshooting guides
• Share knowledge actively within the team, contributing to a culture of continuous learning
• Stay current on emerging technologies, tools and best practices relevant to SaaS and fintech support

Senior Support Engineer