Program Manager

FintechOS

Program Manager for Customer Success at FintechOS overseeing US credit union accounts and facilitating strategic partnerships. Focused on enhancing platform adoption and governance in financial technology transformations.

Posted 6/8/2026full-timeNew York City • New York • 🇺🇸 United StatesSeniorLeadWebsite

About the role

Key responsibilities & impact

Own the strategic health of a portfolio of US credit union accounts
Build trusted, long-term relationships with credit union leadership
Conduct regular Executive Business Reviews (EBRs)
Identify and close value gaps
Develop expansion opportunities within existing accounts
Provide senior governance leadership across transformation programs
Track and grow platform adoption across your portfolio
Contribute to the development of FintechOS’s go-to-market playbook

Requirements

What you’ll need

7+ years of experience in program management, customer success, or strategic account management
Deep credit union industry knowledge
Proven track record of governing large-scale financial technology transformations
Demonstrable success growing and retaining strategic accounts
Track record of building trusted relationships with credit union CXOs
Excellent written and verbal communication skills at executive level
High ownership mentality

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementcustomer successstrategic account managementfinancial technology transformationsgovernance leadershipplatform adoption

Soft Skills

relationship buildingcommunication skillsownership mentality