Senior Mediation Administrator, Dispute Resolution Services
FINRA
full-time
Posted on:
Location Type: Hybrid
Location: Los Angeles • California • Florida • United States
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Salary
💰 $103,938 - $206,200 per year
Job Level
About the role
- Apply expert analytical skills to provide interpretations regarding rules and regulations
- Manage a docket of mediation cases
- Determine mediating parties, assess fees, and negotiate conditions to mediate
- Conduct regular solicitation of the parties in active arbitration cases
- Use reports to recognize filing trends and identify multiple party cases
- Communicate with frequent users of our forum to encourage mediation
- Report monthly statistical information on mediation activity
- Serve as Department liaison with various departments to coordinate services
- Evaluate mediators and, if needed, make recommendations to remove mediators from roster
Requirements
- Bachelor’s degree and seven (7) years of related experience or equivalent combination of education and experience; JD strongly preferred
- Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
- Expertise using electronic docket management programs and web-based Portal systems
- Excellent customer service skills, interpersonal skills, and written and verbal communication skills required
- Highly proficient organizational skills
- Must function effectively in a team environment and work with others to meet deadlines
- Ability to demonstrate discretion and sound judgment, due to the confidential nature of the work
- Exceptional leadership skills required
Benefits
- Comprehensive health, dental and vision insurance
- Basic life, accidental death and dismemberment, and supplemental life insurance
- Health and wellness programs
- 401(k) plan with company match
- Disability and legal insurance
- Tuition reimbursement
- Commuter benefits
- Generous time-off program of 15 days of paid time off
- 5 personal days and 9 sick days
- Two volunteer service days (based on full-time schedule)
- Military leave, jury duty leave, bereavement leave, and voting leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
analytical skillsmediationarbitrationnegotiationstatistical reportingcase managementdiscretionjudgment
Soft Skills
customer serviceinterpersonal skillswritten communicationverbal communicationorganizational skillsteamworkleadership
Certifications
Bachelor's degreeJD