FINRA

Mediation Administrator, Dispute Resolution Services

FINRA

full-time

Posted on:

Location Type: Hybrid

Location: Los Angeles • California • Florida • United States

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Salary

💰 $54,485 - $81,727 per year

About the role

  • Provides case administration of both arbitration converted cases and cases in which the parties agree to mediate first.
  • Determine mediating parties, assess fees, and negotiate conditions to mediate.
  • Independently answer questions about the mediation process and make decisions about eligibility of requests.
  • Conduct regular solicitation of the parties in active arbitration cases through a variety of outreach methods to introduce the mediation alternative.
  • Use reports to recognize filing trends and identify multiple party cases.
  • Monthly, determine cases nearing arbitration final hearing dates to encourage mediation.
  • Market special mediation programs such as Mediation Settlement Month.
  • Communicate with frequent users of our forum to encourage mediation on a regular basis.
  • Report monthly statistical information on mediation activity in the regions using a shared Department database.
  • Maintain this information in a shared Department database and send monthly updates to DRS Infrastructure for purposes of reporting statistics on our external website.
  • Provide excellent customer service, and responds to customer complaints orally and in writing.
  • Attend mediation hearings to assist mediators and parties.
  • Independently respond to inquiries from DRS management, attorneys, DRS staff, neutrals, and parties regarding issues surrounding the mediation process, complaints, or procedural problems.
  • Prepare reports on mediation and special programs for DRS management, NAMC, and DRS Board.
  • Evaluate mediators and, if needed, make recommendations to remove mediators from roster.
  • Serve as Department liaison with the Finance, Corporate Communication, DR Technology, Case Administration, and Neutral Management departments to coordinate services as needed.
  • Assist in ensuring uniform and consistent administrative policies and excellent customer services by analyzing customer service surveys, and reviewing administrative management reports.
  • Initiate disciplinary referrals.
  • Demonstration of FINRA’s values.
  • Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity.

Requirements

  • Bachelor’s degree and four (4) years of related experience or equivalent combination of education and experience; JD strongly preferred.
  • Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
  • Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
  • Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
  • Must function effectively in a team environment and work with others to meet deadlines.
  • Strong communication, time management, organizational and attention to detail skills.
  • Ability to demonstrate discretion and sound judgment, due to the confidential nature of the work.
  • Strong leadership skills required.
Benefits
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Basic life insurance
  • Accidental death and dismemberment insurance
  • Supplemental life insurance
  • Short- and long-term disability insurance
  • Long-term care insurance
  • Business travel accident insurance
  • Legal insurance
  • 401(k) plan with company match
  • FINRA-funded retirement contribution
  • Tuition reimbursement
  • Commuter benefits
  • Adoption assistance
  • Backup family care
  • Surrogacy benefits
  • Employee assistance programs
  • Wellness programs
  • Generous time-off program (15 days of paid time off, 5 personal days, and 9 sick days)
  • Two volunteer service days
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case administrationmediation processstatistical reportingcustomer serviceelectronic docket managementweb-based portal systemsdata analysisnegotiationreport preparationdisciplinary referrals
Soft Skills
organizationtime managementattention to detailcommunicationleadershipdiscretionsound judgmentcollaborationproblem-solvingcustomer complaint resolution
Certifications
Bachelor's degreeJD (Juris Doctor)