FINRA

Case Administrator – Dispute Resolution

FINRA

full-time

Posted on:

Location Type: Hybrid

Location: Chicago • California • Florida • United States

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Salary

💰 $84,504 - $176,000 per year

About the role

  • Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately
  • Utilizes the ODR Portal and internal docket management programs
  • Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case
  • Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests
  • Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations
  • Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance
  • Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance
  • Answers parties’ pre and post award inquiries orally and in writing
  • Provides excellent customer service, and responds to customer complaints orally and in writing
  • Attends hearings when necessary to observe arbitrators and fairness of the proceedings
  • Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance
  • Closes cases by award in a timely manner and ensures that they are closed with financial accuracy
  • Evaluates arbitrator performance
  • Monitors post-award litigation
  • Initiates disciplinary referrals
  • Demonstration of FINRA’s values
  • Collaboration, both in-person and virtually, in furtherance of FINRA’s mission of investor protection and market integrity

Requirements

  • Bachelor's degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred
  • Expertise using a desktop computer with the full suite of electronic office applications and other office equipment
  • Strong knowledge of electronic docket management programs and web-based Portal systems a plus
  • Excellent customer service, interpersonal, and written and verbal communication skills required
  • Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints
  • Must function effectively in a team environment and work with others to meet deadlines
  • Strong work ethic, positive attitude, and professional demeanor
  • Strong communication, time management, organizational and attention to detail skills
  • Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work
  • Strong leadership skills required
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
case managementdocket managementadministrative motions analysisarbitration rulesfinancial accuracypost-award litigationdisciplinary referralscustomer servicecommunication skillsorganizational skills
Soft Skills
interpersonal skillswritten communicationverbal communicationtime managementattention to detailteam collaborationdiscretionsound judgmentstrong work ethicpositive attitude
Certifications
Bachelor's degreeJD (Juris Doctor) preferred