Relationship Manager II
TIAA
Director, Human Resources – Operations
FINRA
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Colorado, District of Columbia, Illinois
Visit company websiteSalary
💰 $131,100 - $305,000 per year
Job Level
Lead
About the role
- Provides expert level advice and counsel to senior business leaders on HR operations and functional strategy
- Leads the design, development and execution of HR operational programs including intake, governance, and service levels
- Manages multiple HR Operations teams including HR Shared Services operations and PMO
- Ensures alignment with corporate and HR strategy by establishing metrics to assess initiatives, programs, and projects
- Works cross-functionally across all areas of the business including support of non-delivery aspects of in-person training/events
- Leverages quantitative and qualitative analysis for decision making and recommendations
- Assesses and defines use of metrics to drive outcomes and inform decisions
- Manages the operational budget and oversees People Solutions vendor contracts, licenses, and purchase orders
- Leverages systems and technology and makes recommendations to increase efficiency and simplify processes
- Develops and maintains business continuity plans for HR operations
- Builds and maintains effective working relationships with all levels of management to inform program design and implementation
- Coaches, develops, and manages direct team members to build organizational capability and ensure service excellence
- Serves as subject matter expert across the HR function and may present to senior business leaders; serves as alternate or backup to VP when required
- Stays abreast of industry trends and recommends actions based on implications
Requirements
- Bachelors degree
- Minimum of ten (10) years relevant experience
- Experience managing people and cross-functional teams, programs, and initiatives
- In-depth project management skills
- Strong quantitative and qualitative analytical skills
- Proven ability to collaborate and influence to achieve outcomes
- Experience working with the level of Vice President and above
- Strong written and oral communication skills
- Effective presentation capabilities
- Advanced degree or relevant certification desirable
- Experience overseeing HR Shared Services, PMO, budgets, vendor contracts, and licenses
- Experience leveraging HR systems and technology to increase efficiency
- Ability to develop and maintain business continuity plans for HR operations
- Ability to coach, develop, and manage direct team members
- Ability to work extended hours and travel as required
