Full ownership of the customer’s enablement and value-realization processes.
Managing the complete customer lifecycle with an emphasis on adoption, renewal, and growth.
Proactively identify risk factors and act as the voice of the customer internally.
Technical assistance and support collaboration for the entire US Enterprise segment.
Become a FinOps trusted advisor with customers with providing tailored recommendations.
Work closely with the product team, in order to help drive the direction of the product.

Requirements

At least 3-5 years of experience as an Enterprise/Strategic Customer Success Manager.
Previous experience or familiarity in at least one of the following: FinOps, IT Governance, Cloud & containerization, database, or IT Tooling.
Strong Project Management and customer-relations skills.
Ability to provide enablement and customer support to US Enterprise customers.
A university degree in computer science, engineering, mathematics or related fields, or equivalent experience is preferred.
A self-motivated team player with an ability to work in a fast-paced environment with minimal oversight.

Benefits

Private Health Insurance: Medical, dental, vision, and life insurance.
Financial Future: 401K Plan.
Work-Life Balance: Hybrid working model (3 days per week in our Midtown Manhattan office) and Unlimited PTO.
Growth: An amazing opportunity to learn and grow alongside a team of rockstars.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

FinOpsIT GovernanceCloudContainerizationDatabaseIT ToolingProject Management

Customer RelationsSelf-motivatedTeam PlayerAbility to Work in Fast-paced Environment