Support and operate a broad range of Digital Workplace Management (DWM) services, including Microsoft 365, endpoint management, VDI/Citrix and enterprise file and print platforms.
Provide day-to-day operational support across Microsoft Intune (Windows, iOS, Android), including device configuration, application deployment, compliance policies, and troubleshooting.
Support Microsoft 365 services such as Exchange Online, SharePoint Online, and Microsoft Teams from a platform and service-operations perspective, including mail flow issues, collaboration configuration, retention, and lifecycle management.
Support enterprise file, print, and managed file transfer services, including file shares, print servers, and SFTP solutions, covering user onboarding, access management, and issue resolution.
Develop and maintain PowerShell scripts and low-code automations to improve operational efficiency across digital workplace services, including user lifecycle, device management, compliance workflows, and reporting.
Participate in incident response, problem management, and root-cause analysis across supported platforms, contributing to permanent fixes and service improvements.
Create and maintain runbooks, operational documentation, and knowledge articles to reduce single points of failure and improve team resilience.
Collaborate closely with security, identity, networking, and platform specialists to support governance, security controls, and compliance requirements.

Requirements

Proven experience supporting enterprise digital workplace or end-user computing services across multiple platforms.
Hands-on experience with Microsoft Intune for endpoint and mobile device management.
Working knowledge of Microsoft 365 services, including Exchange Online, SharePoint Online, and Microsoft Teams.
Practical experience supporting Citrix VDI or similar virtual desktop environments at an operational level (user support, troubleshooting, service operations).
Experience supporting file services, print services, or managed file transfer/SFTP platforms in an enterprise environment.
Strong PowerShell scripting skills for administration, automation, and operational tooling.
Solid understanding of identity and access concepts such as Entra ID, RBAC, and Conditional Access, sufficient to support day-to-day operations.
Strong troubleshooting skills with the ability to work across multiple technologies and escalate appropriately to subject matter experts.

Benefits

Great people and place to work with a hybrid work opportunity
Career advancement and training opportunities
Pension and employee stock purchase plans with company contributions
Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft IntunePowerShell scriptingVDICitrixMicrosoft 365Exchange OnlineSharePoint OnlineMicrosoft TeamsSFTPdevice management

Soft Skills

troubleshootingcollaborationproblem managementincident responseroot-cause analysisdocumentationknowledge managementoperational efficiencyservice improvementaccess management