Finning

Retail Solutions and Sales Manager

Finning

full-time

Posted on:

Location Type: Office

Location: Edmonton • Canada

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Job Level

SeniorLead

About the role

  • Lead and manage Inside Equipment Sales Representatives (40%) Inspire sales and market share performance through a culture of creativity, accountability, collaboration, and continuous improvement.
  • Development of plans to achieve annual sales targets.
  • Recruit, onboard, and develop new team members to meet retail sales standards.
  • Conduct regular performance reviews and implement development plans.
  • Ensure compliance with company policies and safety standards.
  • Develop and implement retail sales experience strategies (25%) Develop and implement commercial recommendations to support customer solutions and drive retail customer experience metrics.
  • Collaborate with product managers to implement retail value proposition and pricing strategies to maximize profitability.
  • Design equipment display and merchandising as well as promotional plans to enhance customer engagement.
  • Analyze retail performance metrics with frequency and adjust strategies accordingly.
  • Collaborate with marketing to align campaigns with retail and Cat Compact objectives.
  • Collaborate with Caterpillar to implement Cat Compact retail standards, including the support of branch inventory requirements.
  • Drive transformational initiatives within the retail portfolio (15%) Identify process gaps and implement innovative solutions for efficiency.
  • Lead change management efforts to integrate new retail technologies.
  • Champion best practices across all retail locations to standardize operations.
  • Promote and advocate for digital tools and e‑commerce integration for retail growth.
  • Manage tools, systems, and processes (10%) Adoption and utilization of CRM and sales insights tools to support performance management.
  • Monitor KPIs and generate reports for leadership review.
  • Implement continuous improvement initiatives for operational workflows.
  • Maintain accurate customer and sales data for decision‑making.
  • Collaborate with cross‑functional teams (10%) Coordinate with product managers for seamless customer interactions.
  • Work closely with branch retail champions to align retail and inside sales efforts.
  • Facilitate communication between sales, service, parts, and marketing teams.
  • Support cross‑training initiatives to enhance retail solution selling and the identification of further sales opportunities within the Finning enterprise.

Requirements

  • Post‑secondary degree or diploma in business, retail management, or a related field.
  • Minimum of 7+ years of experience in retail sales management and team leadership, with a proven track record in driving transformational initiatives.
  • Experience in coaching, mentoring, and training sales teams.
  • Extensive experience in retail sales management, including merchandising, retail operations, and delivering a consistent and premium customer experience.
  • Strong understanding of sales processes, including opportunity identification, pipeline management, and conversion strategies.
  • Demonstrated ability to design and deliver training, facilitation, and learning initiatives.
  • Excellent verbal and written communication skills, with strong presentation, influencing, and conflict‑resolution abilities.
  • Ability to build strong relationships and interface effectively with internal and external stakeholders at all levels.
  • Exceptional organizational, planning, and time‑management skills with the ability to manage multiple priorities.
  • Knowledge of company policies, safety standards, and compliance requirements within a retail or industrial sales environment.
Benefits
  • Competitive compensation package with performance driven opportunities.
  • Comprehensive benefits starting on day one, including a pension plan.
  • Employee share purchase options to invest in your future with the company.
  • Opportunity to lead a high impact retail transformation across multiple locations.
  • Autonomy to influence sales strategy, customer experience, and operational excellence.
  • Cross functional exposure with product, marketing, operations, and Caterpillar partners.
  • The ability to develop and shape a high performing Inside Sales team and strengthen leadership capabilities.
  • Career growth pathways within retail strategy, sales leadership, and broader commercial roles.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
retail sales managementmerchandisingretail operationssales processespipeline managementconversion strategiestraining designperformance managementKPI monitoringcustomer experience metrics
Soft Skills
leadershipcoachingmentoringcommunicationpresentationinfluencingconflict resolutionorganizational skillsplanningtime management