Customer Service Agent – Fraud Management
FINN
full-time
Posted on:
Location Type: Remote
Location: Germany
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About the role
- In Fraud Management you are responsible for the security of the heart of our business: our active fleet.
- Your thorough screening of new customers prevents fraud before it occurs.
- In cases of payment default you communicate directly with customers and, together with the team, decide on the next steps.
- You independently organize vehicle recoveries, work closely with authorities and our partners on critical cases, and tackle new challenges every day.
- As part of the Fleet Management team, you directly contribute to FINN’s success by ensuring the safety of our active fleet and preventing financial losses.
Requirements
- We also welcome applications from career changers and entry-level candidates – initial experience is helpful but not required.
- Enjoy interacting with customers and authorities and ideally have some first-hand experience in fraud detection or customer support.
- You tackle new challenges with an investigative, solution-oriented approach and remain calm in difficult situations.
- You work in a highly structured way, with attention to detail, while maintaining an overall perspective.
- You speak fluent German and good English.
Benefits
- Discounted EGYM Wellpass membership, allowing you to train at various gyms across Germany.
- Enjoy exclusive FINN employee benefits such as discounted car subscriptions via JobAuto, attractive family & friends discounts, a subsidy for daycare fees, and our bike leasing program.
- Personal development budget of €1,500 per year.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer interactioninvestigative approachsolution-orientedcalm under pressureattention to detailstructured work style