finmid

Operations

• Collaborate with internal teams (Sales, Product, Risk) to resolve customer issues and ensure a seamless customer experience.
• Assist in customer onboarding, conducting business reviews, and improving operational processes under the guidance of the Business Ops Manager.
• Conduct market research and analyze data to inform strategic decisions and process improvements.
• Support the optimization of operational workflows to enable scalable growth.
• Identify challenges and propose actionable solutions to improve customer satisfaction, retention, and adoption.
• Build foundational skills in analysis, communication, and project coordination.

Strategy & Operations Intern – Ops Focus