Finisterre

Operations

• Provide day-to-day administrative support to the creative team, assisting with project requests, sourcing materials, and compiling archive content.
• Manage incoming briefs in the absence of the Creative Project Manager, helping keep projects on track and stakeholders informed of progress.
• Assist with monitoring project timelines, critical paths, and status updates.
• Support the smooth running of the studio by coordinating internal resources and ensuring team needs are met efficiently.
• Manage and organise creative assets across Digital Asset Management platforms, ensuring teams are notified when assets are ready for review, including inserting correct metadata information.
• Order samples, products, and other materials required for creative projects.
• Source and liaise with external talent, such as photographers and content creators, as and when needed for projects.
• Maintain clear and organised filing of all creative team work, ensuring both physical and digital folders are up-to-date and easy to access.
• Support end-to-end photoshoot logistics, including location scouting, booking travel, and sourcing accommodation for crew and talent.
• Prepare, track, and manage all shoot materials, props, samples, and equipment, ensuring everything is ready, returned, stored, and maintained appropriately.
• Assist on set when required with talent coordination, crew support, and resolving minor issues.
• Organise the hire of studios and additional production resources as required.
• Handle administrative tasks such as updating production schedules, coordinating model release forms, usage agreements, codes of conduct, and call sheets.
• Process post-shoot invoices, liaising with finance, and maintain budget and expense trackers.
• Ensure all necessary documentation for permits, customs, and production requirements is completed accurately.

Creative Operations Assistant

Financial Planning and Analysis

• Own the month-end close process for revenue cut off, returns, cost of sales, fulfilment, and logistics areas, ensuring accuracy and completeness.
• Reconcile key balance sheet accounts including stock, landed cost, and fulfilment accruals, for review by the Financial Controller.
• Deliver timely management reporting on gross margin and fulfilment performance versus forecast.
• Support the preparation of management accounts and contribute to monthly financial reviews.
• Analyse gross margin by channel, product, and region, identifying key drivers and trends.
• Own the monthly reconciliation of Netsuite and Performalytics, including reporting and resolving any variances to ensure data accuracy.
• Own the monthly reconciliation of online payment platforms, including Global-E.
• Work closely with Operations to track logistics spend, warehousing costs, and third-party fulfilment charges.
• Liaise with the auditors as a point of contact throughout the audit process ensuring all audit requests are completed in a timely and efficient manner.
• Support the Financial Controller in drafting the statutory financial statements for all the Group entities.
• Support the Financial Controller and Finance Director to implement recommendations suggested within the audit report.
• Support the Financial Controller with international sales and statutory tax compliance across the Group.
• Process and produce the monthly payroll report, for both salaried and retail staff with the support of the People team, to be reviewed by the Financial Controller.
• Ensure critical controls are followed during the month end process, whole also reporting monthly primary statements results for review by the Financial Controller and Finance Director.
• Work collaboratively and support the wider finance team with any process or technical assistance.
• Beyond regular reporting, you will contribute to finance projects, ensuring these initiatives are delivered on time and meet business requirements.

Financial Accountant

Manager

• Drive continuous improvement initiatives in retail by creating, implementing, and reviewing new ideas that support the head of retail’s strategic direction.
• Set measurable goals for your area and teams that align with Finisterre’s overall retail and business strategy.
• Collaborate across functions (stock, marketing, operations, and visual merchandising) to ensure your area’s plans are seamlessly executed.
• Provide valuable insights on store, customer, and local high street performance to inform improvements and actions.
• Lead the charge for new store openings, ensuring every detail - from recruitment to training and community engagement - is in place for a successful launch.
• Take ownership of building and managing your area's sales and cost forecasts as part of the budgeting process.
• Deliver insightful analysis on your area’s performance, combining data-driven decisions with your intuition to drive results.
• Provide commercial reporting for the area, representing both retail and your region in trade forums.
• Ensure store teams align with operational guidelines and implement action plans where stores are underperforming.
• Be present, visiting stores weekly to support, inspire, and manage performance.
• Lead community-driven business development initiatives through local events, marketing, and external collaborations.
• Implement new initiatives, securing buy-in from your teams and ensuring successful integration into daily operations.
• Develop the talent in your area, creating succession plans, identifying key skills, and fostering growth through targeted development plans.
• Maintain a focus on health, safety, and inclusivity across your stores, ensuring they are welcoming and secure spaces for both customers and crew.

Retail Area Manager

• Contribute to and implement Finisterre retail strategy and feedback store insights to HQ
• Cover other stores and support new store launches, training stores and retail projects as required
• Implement seasonal visual merchandising plans and run in-store marketing campaigns
• Demonstrate and drive best-in-class customer service and build loyal customer relationships
• Manage store P&L, understand and communicate targets and plans with the team
• Plan and prepare for seasonal/promotional activity and liaise with merchandising to maximise stock opportunities
• Staff the store efficiently through effective rotas reflecting trading patterns
• Manage stock with distribution and merchandising teams to maximise sales and minimise discounts/residual stock
• Optimise conversion through merchandising and presentation; maintain high housekeeping standards
• Manage store costs, maintenance needs, security, cash, stock, IT and buildings
• Manage health & safety for day-to-day store running and events
• Recruit, motivate, train and develop staff; communicate company goals and create development plans
• Deliver and monitor KPIs including sales, ATV, stock cover, conversion and customer satisfaction

Store Manager

• Deputise for the Store Manager and assist with day-to-day running of the Leeds store to deliver agreed targets and KPIs
• Coach and develop the retail team to achieve best-in-class customer service and retail operations
• Deliver an engaging and experiential customer service and ensure the team educates and guides customers
• Maintain and deliver product knowledge training across the store team
• Build community relationships within the store’s local area and seek collaboration opportunities
• Support implementation of high standards of visual merchandising and store presentation
• Represent Finisterre and champion the brand story and company values through the store team
• Assist manager with recruiting and onboarding the best team for the brand and store
• Work with store manager and marketing to deliver successful and engaging store events
• Share ownership of store performance, communicate targets and plans with the team
• Review and analyse RCA reports and implement commercial changes to drive sales
• Support planning and preparation for seasonal or promotional launch activity
• Communicate with manager and merchandising team to maximise stock opportunities
• Ensure efficient staffing reflecting trade patterns and productivity/cost considerations
• Train staff on stock handling processes and ensure accuracy of stock movements
• Ensure store teams are trained on retail operations and updated on HO changes
• Assist with managing health & safety, ensuring checklists are completed and store compliant
• Support team members’ development and adopt Store Manager responsibilities in their absence
• Maintain relationships with department teams at Wheal Kitty and attend meetings as necessary
• Deliver against KPIs including annual sales & contribution targets, ATV, conversion and customer satisfaction

Creative Operations Assistant

Financial Accountant

Retail Area Manager

Financial Accountant

Store Manager

Assistant Store Manager