Finisterre

Manager

• Deputise for the Store Manager and assist with day-to-day running of the Leeds store to deliver agreed targets and KPIs
• Coach and develop the retail team to achieve best-in-class customer service and retail operations
• Deliver an engaging and experiential customer service and ensure the team educates and guides customers
• Maintain and deliver product knowledge training across the store team
• Build community relationships within the store’s local area and seek collaboration opportunities
• Support implementation of high standards of visual merchandising and store presentation
• Represent Finisterre and champion the brand story and company values through the store team
• Assist manager with recruiting and onboarding the best team for the brand and store
• Work with store manager and marketing to deliver successful and engaging store events
• Share ownership of store performance, communicate targets and plans with the team
• Review and analyse RCA reports and implement commercial changes to drive sales
• Support planning and preparation for seasonal or promotional launch activity
• Communicate with manager and merchandising team to maximise stock opportunities
• Ensure efficient staffing reflecting trade patterns and productivity/cost considerations
• Train staff on stock handling processes and ensure accuracy of stock movements
• Ensure store teams are trained on retail operations and updated on HO changes
• Assist with managing health & safety, ensuring checklists are completed and store compliant
• Support team members’ development and adopt Store Manager responsibilities in their absence
• Maintain relationships with department teams at Wheal Kitty and attend meetings as necessary
• Deliver against KPIs including annual sales & contribution targets, ATV, conversion and customer satisfaction

Assistant Store Manager

• Contribute to and implement Finisterre retail strategy and feedback store insights to HQ
• Cover other stores and support new store launches, training stores and retail projects as required
• Implement seasonal visual merchandising plans and run in-store marketing campaigns
• Demonstrate and drive best-in-class customer service and build loyal customer relationships
• Manage store P&L, understand and communicate targets and plans with the team
• Plan and prepare for seasonal/promotional activity and liaise with merchandising to maximise stock opportunities
• Staff the store efficiently through effective rotas reflecting trading patterns
• Manage stock with distribution and merchandising teams to maximise sales and minimise discounts/residual stock
• Optimise conversion through merchandising and presentation; maintain high housekeeping standards
• Manage store costs, maintenance needs, security, cash, stock, IT and buildings
• Manage health & safety for day-to-day store running and events
• Recruit, motivate, train and develop staff; communicate company goals and create development plans
• Deliver and monitor KPIs including sales, ATV, stock cover, conversion and customer satisfaction