Finger Lakes Community Health

Director

• Lead the development, implementation, and evaluation of the Quality Improvement (QI) Program, ensuring alignment with organizational and HRSA goals
• Identify, prioritize, and oversee improvement initiatives that enhance clinical quality, operational efficiency, and patient satisfaction
• Support the collection, validation, and interpretation of quality-related data for UDS, PCMH, HEDIS, and internal performance measures
• Collaborate with the Data Analytics/Reporting team to ensure data accuracy and facilitate data-driven decision-making
• Support adherence to HRSA, NCQA Patient-Centered Medical Home (PCMH), and other accreditation standards
• Prepare quality-related documentation for site visits, audits, and compliance reviews
• Monitor patient satisfaction, identify trends, and collaborate with clinical leaders to develop improvement strategies
• Produce and present regular quality performance reports for the Quality Committee, leadership and the Board of Directors

Director of Quality