Fincra

Manager

• Develop and execute a localized go-to-market plan reflecting Mozambique’s commercial and regulatory landscape.
• Drive acquisition of enterprise merchants, PSP partners, and cross-border clients.
• Engage with Banco de Moçambique, secure approvals, ensure compliance with AML/KYC requirements.
• Build partnerships with banks, aggregators, mobile money providers.
• Act as primary liaison with public institutions and relevant partners.
• Ensure seamless onboarding, customer success and issue resolution.

Country Manager

• Own regional revenue targets, margin performance, and cost discipline.
• Develop and execute a structured East Africa growth plan across Kenya, Uganda, Tanzania, and Rwanda.
• Build structured relationships with relevant partners.
• Engage proactively with relevant regulators in the region for regulatory approvals, LONOs, and other licences.
• Oversee onboarding quality, success rates, SLA performance, issue resolution escalation.
• Build and manage a high-performance local commercial team.
• Monitor political, liquidity, FX, and mobile money risk trends.

• Develop and implement the business plan tailored to South African market dynamics, including corridor expansion and enterprise penetration.
• Own revenue, margin, and country P&L.
• Drive acquisition of strategic clients, renewals and high-value accounts.
• Build deep partnerships with banks, fintechs, PSPs, wallets, remitters, marketplaces and enterprise clients.
• Ensure compliance with South African regulatory requirements (FSCA, SARB compliance, licensing, AML/KYC standards).
• Ensure smooth end-to-end customer journeys with strong retention, uptime, SLAs and customer satisfaction.
• Monitor market trends, competitor moves, and local customer behavior.
• Represent the company in industry forums, with regulators, partners and press.

Customer Support

• Respond to customer inquiries via email, chat, and phone while ensuring prompt and accurate resolutions.
• Manage and prioritize tickets in Zendesk, ensuring compliance with SLAs and proper escalation when required.
• Provide merchants with accurate information, walkthroughs, and solutions to maximize platform usage.
• Identify recurring issues and share feedback with the Product and Engineering teams for improvement.
• Create and update help center articles and internal documentation based on customer interactions.
• Partner with internal teams (Product, Compliance, Engineering, and Merchant Success) to resolve complex customer concerns.

Customer Support Representative

Product Designer

• Design end-to-end flows and experiences across HQ, Kele, and core product tools.
• Collaborate with Product Marketing, DevRel, and Engineering on new Fincra.com.
• Own UX improvements for internal dashboards and requests.
• Ensure pixel-perfect handoff and design consistency across outputs.
• Participate in rituals, critiques, and standups across squads.