Legal Operations Manager
Finch
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $125,000 - $200,000 per year
About the role
- Lead, coach, and grow a team of legal operations professionals across a range of functions
- Oversee key pre-litigation workflows—including claim initiation, medical record retrieval, police report follow-ups, and lien resolution
- Drive quality and throughput across high-volume personal injury caseloads
- Collaborate cross-functionally with paralegals, engineers, and leadership to improve processes
- Identify operational bottlenecks and implement scalable solutions
- Maintain high-touch communication with law firm partners and internal stakeholders
- Cultivate a culture of excellence, accountability, and client-centered service
Requirements
- 5+ years of experience in legal operations, healthcare, insurance, or other operational settings
- Strong people management experience, particularly in leading large or diverse teams
- Highly process-driven and excel in fast-paced, high-volume environments
- Clear and effective communication with both clients and attorneys
- Passionate about building scalable systems and improving access to justice.
Benefits
- 100% coverage for health, dental, and vision
- 401(k) retirement plan
- In-office snacks, drinks, and daily team lunch and dinners
- Flexible PTO (we trust you to take the time you need)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
legal operationspre-litigation workflowsclaim initiationmedical record retrievallien resolutionprocess improvementscalable systems
Soft Skills
people managementcommunicationteam leadershipcollaborationaccountabilityclient-centered service