Shape and enhance key SaaS platforms like Jira, Atamis, Adaptive Work and more, helping to build smarter, smoother digital experiences
Design and evolve workflows and new features in an Agile/Scrum environment where your insights genuinely contribute to improvement
Manage the delivery of product enhancements from configuration and integrations to upgrades ensuring systems stay reliable and future‑ready
Analyse complex issues as part of second- and third-line support, collaborating closely with experienced vendor teams
Contribute to core service management processes across ERP products, keeping change, incident and request workflows running effectively
Join a tight‑knit DevOps team where knowledge‑sharing, practical learning and continuous growth are part of everyday life

Requirements

Extensive experience in system administration across SaaS or enterprise platforms, including configuring workflows, troubleshooting issues and delivering enhancements using tools such as Jira or Salesforce (Atamis)
Demonstrated experience working in Agile environments, managing product backlogs, gathering requirements with stakeholders, supporting UAT and contributing to full change-deployment cycles
Prior experience applying IT Service Management (ITIL) practices, resolving incidents, executing change processes and producing data-driven reporting and analysis using advanced Excel skills
Demonstrated capabilities in problem-solving, organisation and attention to detail, allowing for precise work, clear documentation and effective handling of competing priorities
Ability to communicate clearly and effectively, ensuring information is understood and enabling effective cross-team collaboration
Experience with system integrations such as APIs, alongside knowledge of project management practices, quality assurance and assessing change impacts
Ability to plan effectively, manage your own workload and build trustworthy working relationships, with Agile delivery certifications considered highly desirable

Benefits

📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

system administrationworkflow configurationtroubleshootingproduct backlog managementUAT supportITIL practicesdata-driven reportingadvanced ExcelAPI integrationsquality assurance

Soft Skills

problem-solvingorganizationattention to detailclear communicationcross-team collaborationworkload managementrelationship building

Certifications

Agile delivery certifications